Sehraya Shisha Lounge — Restaurant in Berlin

I am writing to express my utmost satisfaction and appreciation for the exceptional experience I had at your café recently. I feel compelled to commend you on the outstanding level of customer service, delightful ambiance, and remarkable quality that I encountered during my visit.

First and foremost, I would like to extend my gratitude to your staff for their exemplary professionalism and excellent demeanor. From the moment I entered the café, I was greeted with warm smiles and a genuine willingness to assist. The employees were attentive, responsive, and went above and beyond to ensure that my needs were met. Their courteous and friendly nature truly made me feel valued as a customer.

Furthermore, I must commend you on the ambiance and atmosphere of your café. The tasteful decor, comfortable seating arrangements, and soothing background music created a tranquil and inviting environment. I found it to be the perfect setting for relaxation, socializing, and even productive work. The attention to detail in designing the space is evident and greatly contributes to the overall positive experience.

In terms of service, I was thoroughly impressed by the promptness and efficiency with which my orders were taken and delivered. The waitstaff was knowledgeable about the menu offerings and provided helpful recommendations based on my preferences. The food and beverages were served in a timely manner, and each item exceeded my expectations in terms of taste and presentation. The culinary delights offered at your café truly showcase the mastery of your talented chefs.

Lastly, the overall quality of the experience was exceptional. From the freshness of the ingredients to the precision in preparation, it is evident that your café places a strong emphasis on maintaining high standards. The attention to quality is evident in every aspect, from the ingredients used in the dishes to the skillful execution of each recipe. It is refreshing to find a café that consistently delivers such excellence.

In conclusion, I would like to express my sincere gratitude for the remarkable experience I had at your café. The exceptional service, inviting atmosphere, and top-notch quality have left a lasting impression on me. I will undoubtedly recommend your café to friends, family, and colleagues, and I look forward to returning soon to enjoy another outstanding visit.

Thank you once again for providing such an...

We reserved a table for 3 for the WC semifinal. Arrived at 7:30, sat at a free table. Then 20 minutes into the match he comes to tell us to leave the table for another group. At this point place is already crowded, he "arranges" to seat us at another place with no view of a screen, at a table that already has people sitting!! After a bit of back and forth and basically telling us to switch or leave we say ok, then we go up, and they refuse to seat us where they said they would even because "one table has a tab and u can't split the tab with the ppl already sitting" we try to tell him they accepted and we were already sitting at our own table and were asked to sit there. They refuse, and we end up leaving. Idk how such rude and terrible people can run...

Saturday service was so bad and impolite that they almost threw us out just because we didn't have a big order in the first round of orders . We were a group of 11. The first time the waiter came, we were not ready. We asked for 6 dileinks and told the waiter we would order again later as we are staying for long .. he got the manager, and they spoke with us in a very disrespectful .. so we left to another place to enjoy our gathering . We were happy with the music show and were planning to stay till 2:00 am .. it was not our first time in that place .. the previous time each one ordered at least 2 drinks + food and snacks... so I'm not sure what...