Tirelli's — Restaurant in Berlin

From delays to insults, a real nightmare!!! I’ve never been treated so poorly and disrespectfully in any restaurant. We were a group of six people (with me being the only Italian) and had a reservation for 8:00 PM. When we arrived at 8:05 PM, our table wasn’t ready, and the staff had to quickly set one up by squeezing a table into the room. This was completely fine for us, and we waited patiently outside while they prepared it.

Once seated, we ordered drinks, appetizers, and main courses. The appetizers arrived promptly and were actually very tasty, giving us hope for the rest of the evening. However, by 9:45 PM—nearly two hours later—we were still waiting for our pasta dishes.

Meanwhile, we noticed that the table behind us, which had arrived an hour after us, had already received their main courses. I politely asked a waiter about the delay, and instead of giving me an honest explanation (which turned out to be that the cook forgot our order), he made up an excuse about their kitchen being split between two cooks.

Unsatisfied with the unclear response, I asked another staff member—who I later learned was one of the owners, or at least he said so. Instead of addressing my concerns calmly, he became shockingly aggressive. He told me in a dismissive and rude tone that delays are part of the "risk" of eating in such restaurants, and if I didn’t like it, I should leave. His exact words in Italian were, “A zi', la porta sta là, ,se nun te sta bene te ne puoi pure annà”—meaning, “Bro, there is the door; if you don’t like it, leave!”

I was stunned by his hostility. When I translated his remarks to my friends, we unanimously decided it was time to leave, as it’s completely unacceptable to be treated this way. However, the situation escalated further when I asked him for the check so we could pay and leave. Instead of bringing the bill, he completely lost control, shouting more rude remarks at us and refusing to let us pay.

He effectively kicked us out of the restaurant while continuing to insult us. We were left feeling humiliated and utterly shocked by the behavior of someone who is supposed to be running a professional establishment.

If you value respect, decent service, and a pleasant dining atmosphere, I strongly recommend avoiding this place at all costs. No customer should ever experience...

We had been looking forward to trying this restaurant based on a friend’s recommendation. Sadly, the experience was disappointing due to poor service 👎

This is a long review, but I highly recommend reading it before you go — unless you’re ready for a service experience that might leave you frustrated or disrespected *

—— PART 1

I ordered Tagliatelle Truffle Carbonara and my friend ordered Pappardelle Steinpilz in Weißweinsoße. Instead, we were served Rigatoni Carbonara and Tagliolini Steinpilz in Weißweinsoße - wrong dishes, delivered to the wrong table (confirmed by the guests next to us who had already started eating ours).

When we informed the staff, instead of apologizing or offering to correct the mistake, they insisted we eat what was served, saying only the pasta shape was different. This was not our fault, so we politely asked to receive what we actually ordered. But were told we’d have to wait again because other tables were in queue, which was frustrating, as most restaurants would prioritize fixing their own mistake.

We waited another 25 minutes (total wait time: 50 minutes), and in the end, I still received a regular Carbonara—no truffle. When I asked about the truffle, the staff just said “this is Carbonara” and didn’t fix it. No apology, no compensation offered even at the end.

The food was actually good and reasonably priced—but the service was poor enough that I wouldn’t return 👎

———- PART 2 (replied from the restaurant)

After I messaged the restaurant privately with the intention of giving constructive feedback and hoping they might improve, I didn’t expect to be mocked in return. The owner’s reply was filled with sarcasm and personal jabs ; for example, referencing our professions, suggesting we should open our own restaurant, and claiming we didn’t understand the concept.

But let’s be clear: a restaurant’s basic responsibility is to serve customers what they actually ordered. That’s not a complicated. If the restaurant’s "concept" involves customers being expected to accept the staff’s mistakes without correction, then perhaps the concept itself...

I live nearby and always wanted to check out this place. We came to this restaurant on a Saturday evening, fully aware it might be fully booked. Still, we decided to try our luck, hoping there might be a free table. I was with friends visiting me in Berlin — they were tourists and really excited to explore local places.

The owner told us the next available table would be at 8 PM indoors. I said we’d check somewhere else since we were too hungry to wait, and we stood on the sidewalk nearby looking for other options. I was calling already to another restaurant.

At that point, one of my friends, unfamiliar with Berlin’s reservation customs, saw a table being cleared and politely asked a waitress if we could sit there — simply thinking it might be available.

The owner stormed out, snapped at us not to talk to his staff, and rudely told us we no longer had a table at 8 PM — basically saying “bye” in front of everyone.

We did absolutely nothing to deserve that kind of aggressive, humiliating treatment. A simple “Sorry, that table is reserved” would’ve been more than enough. Instead, we were shouted at like we had done something awful.

What’s frustrating is that we genuinely liked the vibe and the smell of the food. We were already planning to come back another day with a reservation. But honestly, no meal is worth that level of disrespect.

Again, it was completely unnecessary to be that rude toward people who clearly wanted to eat at your restaurant. We behaved respectfully and did absolutely nothing to deserve...