Restaurant Ratskeller — Restaurant in Bernkastel-Kues

I am not one to write a bad review; however, this was a special day for my husband and I. He chose this restaurant due to reviews. However, our waiter (the male) was absolutely horrible. I really feel he did not like American’s. We arrived at 1910. We were not even addressed by our male waiter until 1925. We ordered drinks at this time. Another set of 4 German’s arrived. They ordered drinks at the same time and received then within 5 minutes. At 2010 we still did not received our drinks. We had to ask the female waitress again for drinks. Then our waiter finally showed with our drinks. We finally received our marinated olives with brot at 2015. No silverware was even offered. We ordered our meal at this time. What time did we receive our meal? 2045 hours. The food was okay. At 2130 hours we had to go up and ask to pay. We did not leave a tip, although I wish we could have for the female. If you don’t like American’s then please be honest. I will never go here again and would greatly advise every American to avoid this place. There are other places who offer way better service here in Bernkastel-Keus. I will never give a tip to a waiter/Waitress who does not value me as a customer. I have been here many times. Never has s waiter or waitress treated me so bad. I will never give this place another penny of my money. BTW never have I ever written such a review because I felt they treated me differently as an American. This place should never receive another penny from any American....

Staff seems uninterested in having anyone in the restaurant. Staff also doesn’t seem particularly interested in doing their job. Table ordered 3 orders of bread and butter. 3 plates of butter were brought, 2 plates of bread with 4 slices of bread. When paying, we were separately charged for 3 orders of bread and butter. Waiter explained “bread was for the entire table”. Nice excuse. Not worth my time to argue about it. Several diners walked in and sat down and left within 3-5 minutes because the waiter ignored them. Bread...

The restaurant's located in the former Rathaus (mayor's office) in the centre, just in front of the St. Michael's fountain. Its a well renovated, well lit, tastefully decorated cellar (at ground level). We were a group of 5 people and 2 dogs, we had no booking, but the staff members did everything possible to make us feel comfortable. The wines're excellent. Traditional steaks, soups, schnitzels're all well prepared and presented. The staff're really attentive and polite. I look forward...