HANS IM GLÜCK - ESSEN Kennedyplatz — Restaurant in Essen

Super understaffed! When we arrived, no one was there to greet us so someone behind the bar had to shout at us and point in the direction of some free tables.

It then took * 20 minutes * for someone to come and take our order. The place wasn't even busy, it was maybe 1/3 full which evidently makes management think they can get away with having only like 4 front staff who are then rushed off their feet... We ordered food, non-alcoholic drinks and cocktails, which they said they'd bring us later, after food. The food arrived about 10 mins later, but with both sets of drinks at once which made things a bit cramped.

Food itself was really nice! We both got the same burger with the onion rings and BBQ sauce. I'd definitely come back for the food and drinks if it weren't for the wait we had.

Also, toilets had no soap and some of the dryers were either off or broken which was a...

I guess I've had lunch at the wrong date / time. People are reacting like they just don't care. Had of course wait a while, not crowded though and while people noticed me sitting at the given table, they just do not walk to take your order. The mentioned slogan: "All with the aim of making not only new guests and employees happy..." and "Like Hans, we are always moving further along the path to happiness", I guess some people are at the very beginning of that road. Just would like to point out that if the said happiness and joy is such an important part of your business, then you have to stand for it and carry it out. The food: brought quite fast, is nice, fresh and looks fine. As I am here for the food and not neccessarily for a talk or chat, 4 out of 5.

Some people are happy and or enjoying their work, some are not. Nice to get some lunch...

First of all, I am a fan of HANS IM GLÜCK, in general, regardless of the location. This review is for this location only: Essen Kennedyplatz.

We came in an afternoon, the restaurant was more than 80% empty. Only 3-4 customers at that time. We were not allowed to choose a a table with benches with back support, although the restaurant was E M P T Y - for the reason that the other tables were reserved. Which was obviously not true.

We had a small kid with us (18 months) and we simply wanted to sit on a bench with back support. We were 'forced' to sit in front, of the restaurant, beside the other 3-4 customers - when the restaurant was completely empty.

After so many beautiful experiences in other HANS IM GLUCK locations, this one was not good...