Elbgold — Restaurant in Hamburg

I went with my friend for coffee at Elbgold-Eppendorf. After we received our coffee, my friend took a spoon with his own hands. It was his mistake and obviously, we should be very careful with hygiene, especially during such periods. The bartender ostentatiously took the spoons to put them in the washing machine, telling us in a loud and extremely unpolite tone, that we should not touch them. Yes, indeed, we know and it was my friend's fault, but besides making tasty coffee, your job is customer service, please educate yourself some basics, ecpecially since you are working in the gastronomy field, and please Elbgold stakeholders, train your stuff to be at least friendly and polite to customers, not arrogant and ironic. You just lost two regular customers, who used to come to Elbgold at least four times a week, both in the city center and...

I had ordered a latte, which I always drink because I can only handle something very light. However, the one I received was so light, even for me. It was almost like it had no coffee taste at all. So, I went back and asked if they could add an extra shot. Three of the employees (I believe one of them was the manager) gathered together and said, ‘So?’ I repeated my request, and I wasn’t mean or loud or anything. They were unfriendly, and told me to pay for the extra shot. Which was totally okay, thankfully I have money for an extra shot :) The problem is their lack of ability to communicate with customers and resolve issues. I mean it doesn’t necessarily take three people to decide whether to add an extra shot or not. :) also you could have done it in a friendly manner, if not...

Really terrible long black despite all the efforts at doing proper coffee. They weren’t displaying their beans so I don’t know what they were and when they were roasted. But I could also be down to the barista. Vibe is a little off due to the trust-fund-kid clientele. Ordering system also super weird - you wait in line for all the oat-milk-lattes to be ordered and made while customers tiptoe around the bar trying to figure out when and where their coffees will appear, and you then have to find yourself a table with coffee in hand. I wish I had tried the roaster venue first, might have...