Disappointing We had booked a table but could sit outside which was nice in this fine weather. (Plus we could watch some ill-tempered, angry-looking women in several hen parties passing by.) We were, again, reminded to be in Germany where not everything is about customer service as seen in countries like Spain, Italy or the UK. The service seemed nice, though, at the beginning. The beer was great. But: There aren‘t any vegetarian options on the menu, which we expected from our previous visits at Paulaner Frankfurt Airport. Kaesespaetzle usually are made with cheese containing rennet. The choice of salads was poor. We ordered two meat stews au gratin (Wuerzfleisch, a German specialty). The waitress could hear us talking about ordering other starters. But first our two dishes of crusty pork roast were served and when we pointed out we wanted our starters first we were told we hadn‘t communicated these were meant to be starters because some guests eat Wuerzfleisch as a side with a roast. Well, we don‘t, and maybe service can ask if those were possibly starters. So they told us our main dishes could only be kept hot. They arrived and the roast was not at all crusty, the tiny dumplings were rubber-like, the gravy (obvi not homemade) simply was not tasty, the sauerkraut was nice but reheated. Plus we had a fish meal which had also been kept lukewarm which didn‘t do the pike-perch and the potato mash any good, the lemon sauce was tasteless and the few tiny pieces of roasted vegetables were several cuts below average. Person 4 had ordered a salad which was uninspiring, but the promised piece of baguette was actually brought after we had asked twice for it. The waitress apologized. With our bill of over € 110 we left only a small tip and then it was bye bye Paulaner...
Read moreOutstanding Hospitality and Authentic German Cuisine
Dining at Paulaner was an unforgettable experience, not only because of the incredible food but also due to the exceptional kindness and attentiveness of the owner. From the moment we walked in, we felt truly welcomed. What stood out most was their willingness to accommodate dietary needs without compromising the authenticity of the dishes. As someone with lactose intolerance, I deeply appreciated their thoughtful substitution of the traditional horseradish sauce with a silky, flavorful creamy wine reduction for the Tafelspitz—an adjustment that was both considerate and delicious.
The food itself was simply outstanding. The goulash was rich and hearty, with tender meat simmered to perfection in a deeply flavorful sauce. The Tafelspitz was melt-in-your-mouth tender, and the wine reduction added a unique depth that complemented the dish beautifully. For dessert, the apple crumble with vanilla ice cream was a perfect finale—warm, perfectly spiced, and delightfully crisp, with the ice cream adding just the right touch of sweetness.
Beyond the food, the ambiance of the restaurant was warm and inviting, reminiscent of a cozy German Gasthaus. The rustic decor, soft lighting, and welcoming atmosphere made it the perfect place to enjoy a leisurely meal.
It’s rare to find a restaurant that excels in both hospitality and cuisine, but Paulaner truly delivers. If you’re looking for an authentic German dining experience with a personal touch, this is the place to go. We will definitely be back! Grazie e a presto😊...
Read moreAlso nun waren wir (Familie 4) zum zweiten Mal im Paulaner essen. Jeder hat eine zweite Chance verdient. Oh, ein Tisch im Freisitz frei. Cool. Alle anderen haben einen offenen Schirm, nur unser und der Nebentisch nicht. Die Wolken kommen, die Kellner räumen den Nebentisch ab. Hier wäre die Info gut gewesen. (Service) Wir bestellen Getränke, alles gut. Es fängt an zu Regnen. Ich frage nach dem Schirm. Lapidar die Antwort vom Kellner: "Der ist kaputt." Tisch innen wird natürlich nicht angeboten. Wir räumen jetzt den Freisitz wegen starken Regen. Innen angekommen, alle Plätze am Fenster (offen Tür = frische Luft - Sommer) reserviert. Wir fragen nach, nein alles klar, ist ja alles reserviert. logisch, wir bekommen den gemütlichen Tisch neben der Toilette. Auf Nachfrage stellt sich raus, dass die Gäste für die Reservierung erst in 2 Stunden kommen. Jetzt erhalten wir die Chance den Tisch zu wechseln. Okay. Essen kommt, Schnitzel mit Käse, Altbayrisch , normales Schnitzel mit Pilze, kleines Schnitzel. Das sind doch alles Standard-Gerichte wie letztes Jahr oder? Portionsgröße okay - Essen hat uns leider nicht geschmeckt, ein kleiner Salat/Gurkensalat dazu, einfach was Frisches hat uns allen gefehlt. Bratkartoffeln haben nach Pommes Gewürz geschmeckt. Kartoffelstampf nö der hat unserem kleinen Sohn auch nicht geschmeckt und der ist wirklich der Kartoffelstampf-Experte. Schnitzelfleisch okay. 95,00 Euro, für vier Essen plus 4 Getränke, naja dafür könnte man sich beim Essen auch etwas mehr "Mühe" geben. Getränke gut gekühlt. Beobachtung, der Umgang mit anderen Gästen war auch nicht gerade serviceorientiert. Ältere Dame wurde aufgefordert ihre Tasche von der Stuhllehne zu nehmen, es wäre einen Stolperfalle, die Dame stellt dann irritiert die Handtasche zwischen ihre Füße auf den Boden. Sehr cool. Gastronomie mit Service hatte ich mir da anders vorgestellt. Auch wenn Sie den Job schon 1000 Jahre machen, bitte aufwachen und wieder mit Begeisterung ans Werk gehen. Oder reichen die 4,0...
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