Our dining experience at this restaurant was marred by unfortunate incidents. While the food was enjoyable, our encounter with the Indian waiter left much to be desired. From the moment we, an Asian couple who resemble Chinese, were seated, it was evident that there was a lack of attention towards us until a group of German guests at our shared table noticed and provided us with menus.
Despite the long wait, the waiter took our order without any courteous gestures, which we reluctantly accepted due to the chaotic atmosphere of the restaurant. When our food arrived, it was brought to us without a word from the waiter, who failed to inform us of the location of utensils until the German guests kindly assisted.
However, our experience was most distressing during the bill payment. The waiter aggressively pressured us to add a tip to our bill, making derogatory remarks when we declined. Normally, we tip for services in restaurants. However, we refused to tip in this instance due to his poor service and aggressive pressure, which felt threatening. This culminated in him targeting me, an Asian woman who resembles Chinese, with inappropriate comments about tipping customs in Germany and questioning my nationality.
Following our unpleasant encounter with the Indian waiter, we felt compelled to share our experience. After enduring repeated harassment regarding tipping, we brought the matter to the manager's attention upon leaving the table.
The manager swiftly intervened and asked Thomas, another waiter who spoke English, to listen to our concerns. Thomas was incredibly polite and helpful in trying to resolve the situation. We conveyed that we did not seek an apology from the Indian waiter but simply wanted his name for future feedback purposes.
Unfortunately, the Indian waiter persisted in his misconduct, interrupting our conversation with Thomas to continue his rude and unacceptable behaviour. Such behaviour is completely unacceptable and tarnishes the reputation of an otherwise decent establishment.
We urge the restaurant management to take this matter seriously and ensure that all guests are treated with respect and professionalism regardless of their background. In terms of personal conduct, the Indian waiter's actions were not only disrespectful but also exhibited elements of racism and unprofessionalism.
By the way, we are an Asian couple with over a decade of multicultural living and working experience in Europe, and we were shocked to encounter extreme racism during our visit to this restaurant. Despite our extensive travels, this was our first bad experience of such magnitude. We hope that appropriate measures will be taken to address this issue and ensure that all guests are treated with dignity and respect in the future.
