Boconero Café Restaurant — Restaurant in Oberding (VGem)

Boconero, Terminal 2, Munich Airport. Unfortunately, my visit was extremely unpleasant due to the behavior of the blonde saleswoman before 15 min.

First, I witnessed how she treated two young women ahead of me in line with visible disrespect – rolling her eyes while they ordered a sandwich and asked for it to be heated, and doing the same again when they went to pay because they hadn’t confirmed the amount on the payment terminal.

When it was my turn, the same attitude continued. I asked if I could have a napkin with my sandwich and brownie, to which she rudely replied that the napkins were at the end of the counter. Her tone and demeanor were entirely unprofessional, as if all of us customers were an inconvenience rather than people paying for a product and service.

the very least I expect is polite and respectful communication. The way this staff member behaved made it seem as though working there was a burden she deeply resented, which is unacceptable—especially in an airport environment where travelers are already under stress and expect at least basic courtesy.

When I pointed out to her that she was being rude, instead of an apology I received the response:...

The 'hardware' of a restaurant might be important, but the 'software'—staff attending to the customers might be the most pivotal. It is around 8pm at the airport, and there is a female staff attending to the long line of customers. Understandably after a long day, she looks tired, but still served every customer, as I observed, with lots of respect and enthusiasm. She greets customers with kind words, and made it a point to be consistent with every person she served. I see this as good service because she remains professional and service oriented throughout. Kudos! This makes a difference in the experience of patrons, and I greatly appreciate that as a visitor to Germany! I leave Germany with this good impression of the...

Unfortunately i was not a huge fan. Service was just horrible, atleast 3 waiters looked at us and proceeded to walk away, ignore us, or help another guests when they had arrived after us. Im not sure if it was because we looked young and poor but honestly this was my first time not leaving a tip cause it was just horrible. Mind you its not that we are poor we just didnt look like a million bucks. Me and my partner tend to dress in sweats cause casual is our vibe when traveling. It was just a bit disheartening that people would cater to another group because of looks.

On a side note food was meh not worth the price and...