Marcopolo Lounge Bar — Restaurant in Andhra Pradesh

Found glass in our pizza that was ordered from the restaurant and it was ridiculous that they didn't when go up to management with it. The chef came out and offered another one. But had nothing to say about the pieces already consumed.

They just made sure not even a manager knew about it.

Bad attitude and honestly cast a doubt on the integrity of the hotel.

Great ambience though. The bar in charge asked us to leave a good review for the bar as he said the pizza was from the restaurant menu.

Sad to see a nice place adapting to the work ethics of the...

Very poor experience, they’ve inexperienced bartenders who have little experience on how to make drinks. No offense to the bartender servicing us but he’s been just given the job randomly. Not his fault. They don’t have basic spirits/drinks and only limited options. I didn’t bother trying their foods since I didn’t want to waste more money. Being located in a “4 star hotel” from ITC GROUP this is very ordinary from the hotel management of ITC brand. Very difficult to recommend when you’ve so many other good options around. Needs...

"I have never experienced such exceptional hospitality anywhere in the world! The staff treated us like royalty, making our stay truly memorable. They were incredibly friendly and available 24/7 via WhatsApp to accommodate all our requests. The food was absolutely delicious, and they even went above and beyond by asking the chef to prepare something special for us when the buffet didn’t meet our preferences. I highly recommend The grand bay ITC Hotel, and I will definitely be visiting again!" Best staff Raja he is...