I ordered a custom bento cake and unfortunately, my experience with the customization was quite disappointing. I had shared a reference design but left it to the baker's expertise to modify it as needed. However, the final result was far from what I expectedâuntidy, inconsistent, and not well-executed. Even after multiple revisions, the cake was delivered with the wrong flavor, despite my specific request.
I'm unsure if there was a miscommunication or simply a lack of attention to detail, but these are basic aspects that should be clarified if any doubts arise. Given the premium price I paid for what wasnât even a complex design, the mistakes were unacceptable. To add to the frustration, there was no basic courtesy of an apology from the team.
While the cake tasted alright, the overall experience left much...
   Read moreI am glad that I chose Butter side up for my daughter's birthday. The cake was just too good. Usually we have to force feed the cake to adults , but this just got over in jiffy đđ. They were very cooperative, patient to understand to make it as per my specifications. The lady called , messaged me multiple times so there was no room for any doubts. Not only this, they refunded 300 rs as they could make the cake in less than what was quoted. I was truly awed by their honesty. I will surely recommend the place with confidence. Plus 1 for attitude, patience, understanding the requirement,...
   Read more"I recently ordered a cake from Butter side up Bakery for my son's birthday, and I must say, it was absolutely delicious! Not only did they execute the design perfectly, but the attention to detail was spot on. The icing was a delightful combination of chocolate, caramel, and praline that was simply divine. I could tell that this cake was made with care and attention to quality ingredients. I highly recommend Butter Side Up for anyone looking for a beautiful and delicious cake for their special occasion. Thank you for making my sonâs birthday even more memorable with your...
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