By The Way — Restaurant in Bengaluru

I had an incredibly frustrating and extremely concerning experience at By the Way- I visited this place along with my family. My family member who is a pure vegetarian was served chicken pasta due to the utter carelessness of the restaurant's staff. This is an unacceptable mistake that should never happen. Not only did the restaurant fail to fulfill our reasonable request, but they showed a complete disregard for the dietary needs and preferences of their patrons. The staff did not make any effort to make up for their mistake or show any concern for our appalling experience instead said us that it’s common that such mistakes occur.

I am now compelled to strongly advise against dining at By the Way. A customer's meal should be a basic requirement of a restaurant, and it is unacceptable for them to fail at it with such a lack of empathy and accountability. It is concerning to see a restaurant show such a blatant disregard for the welfare of their patrons and completely ignore their dietary restrictions. This is a serious issue that the restaurant cannot ignore and needs to confront without delaying.

I highly recommend By the Way to take serious steps to address their shortcomings, learn from their mistake and make sure that it never happens again. Customers expect exceptional customer service, empathy, and respect, and it is crucial that restaurants deliver.

In all modesty, the restaurant had a chance to rectify their mistake, which Akhil Wahi ( Owner ) promised he will do. but their indifferent and irresponsible behavior shows they are in no way prepared or willing to make...

We recently had a Diwali Party yesterday and we had terrible experience on multiple counts and thus one needs to be careful in booking the parties with this place.

We had booked for morning slot, but 3 days later we came to know via the decorator that there is another party booked. There is lack of communication in their own team but more than that no acknowledgement of their own mistakes

The owner Akhil was completely unapologetic about it, refused to even accept it as a mistake and tried to adjust both the parties for same slot. After a lot of jaddojahad, we had to agree for evening and revise all our invites to evening. Menu was revised to drop an item and we came to know about it only when party was on and refused to do anything.

Invoice provided refused to give GST invoice despite owner said GST invoice can be provided.

Overall, utter lack of professionalism and a party to be done with an assumption that it may involve a lot of headache to deal with owners.

The venue is open and if it's rains it can cause challenges.

The owner also did not have...

I went there after nearly 4yrs

One thing about the place - while it is in Prestige Shantiniketan residential campus, anyone can go there, there is no restriction for entry to the society if you are going to the restaurant

I went there with family (4 cousins, one came with family, my family and mom in law) over a dozen people, from 6 to 66 yrs old

Food is excellent, service is prompt and polite and ambience is exceptional

We sat indoor, which is simple and not very large area. Outdoor garden is beautiful and large. The only issue I have face in past is sometimes there are mosquitos, and of course if it rains you'll be in trouble - i didn't want to risk that so booked tables indoor

I'll speak about one dish in particular, even though everything is exceptional: they had mutton seekh kababs on menu

This is a rare dish, though most people that have it have it good. However even amongst those, the ones they served is were the...