Dindigul Thalappakatti - Marathahalli — Restaurant in Bengaluru

There was a time when Dindigul city in Tamil Nadu used to be famous for the locks that they make that are superior in quality and durability and are well known around the world. But the city is now more famous for the Dindigul Thalapakatti Biryani which is now available throughout the world. Yes, apart from India, they are in Srilanka, Singapore, Malaysia, UAE, France, and even in the USA.

I did have an issue with the freshness of their Biryani earlier when I ordered from a Kitchens@ outlet via Swiggy, and I had stopped ordering from Dindigul Thalappakatti. But recently I got to know about their own outlet and they manage their own delivery service (via dunzo) so I got the courage to order from them again, recently.

I had a clear agenda to try something from their classic Biryani and something from their new menu items. After deciding on the Chicken Biryani with bone, time to order some starters. Their black pepper chicken is something legendary, that I have tried before and I love, but this time I decided to choose differently and picked the Moru Moru Fish, literally translating from Tamil, Crispy Fish. The dish definitely lived up to its name with three beautifully panko crusted crispy fish with a delicious garlic mayonnaise. The crispy fish was seasoned just with salt and that crunch was definitely something that me and my family fell in love with. Just a personal opinion, I would have preferred a thicker fillet of fish. The mayo was nice and sweet, mildy garlicky and was a perfect accompaniment to this crispy fish, though it did feel like it was made with lard.

Thalappakatti is synonymous with Biryani and this with bone Chicken Biryani was a beautifully well made flavourful Biryani with two pieces of perfectly cooked chicken. It was an absolute delight and this time I also felt that the quantity was slightly more than the usual. Because one of my biggest complaints with the brand earlier was always the portion size. But I am glad they have made justice to the portions, finally.

With such a wider presence around the globe, quality and taste control becomes very difficult, there are several chains that failed from that front. Very few have managed to get it right and to that they remain legends irrespective of the number of years into their operation.

A personal favourite, I have had Dindigul Thalappakatti Biriyani in their several outlets across Indian cities, the taste and the quality has always remained consistent and that is why they remain legends...

I was a long time fan of thalappakatti, Of which I had some expectations of the quality of the food and service, based on it's reputation and cost of food, Instead we had one of the worst experiences ever at a restaurant, On my birthday, my friends and I decided to have lunch at Dindigul Thalappakatti, We were guided to our table for 6 and the server took our order, Right next to our table was a smaller table with a lady dining alone (NOTE: This part is important) The server was kind and respectful, So far so good, Then we noticed that the room temperature was hot and uncomfortable, we all started sweating and we also noticed that there were no AC vents near us. We then complained about the hot temperature to the server and the server replied "there is nothing we can do please adjust " Then we had our food while sweating badly, After finishing our lunch we noticed that there was a huge industrial table fan pointed directly straight at the lady the whole time Even when 6 of us complained to the server about the hot temperature. The server didn't even try to change the direction/angle of the fan so as to direct the airflow to both tables instead he just replied please adjust. Even though the food was good we did not enjoy the food. That day me and my friends vowed to never come back to Dindigul...

I am writing to express my frustration regarding the misleading handling of your ₹149 biryani offer at the Marathahalli branch.

At 7:37 PM, I called the reception to confirm if the biryani was available and was assured that it was. However, upon arriving at 7:45 PM, I was told the biryani would only be available after 9:30 PM. This leaves customers with three unfair options: Wait unnecessarily until 9:30 PM. Opt for dine-in and order higher-priced items. Leave and look for alternatives elsewhere.

When I questioned the staff about the false commitment, the manager responded by saying, "If you were a regular customer, you would understand." This is an unacceptable way to address a customer’s valid concern.

If your restaurant cannot fulfill the ₹149 biryani offer during peak dinner hours (7 PM to 9 PM), why advertise it at all? Additionally, this is not a "free" offer—customers are still paying ₹149 + taxes, which likely exceeds the actual cost of the biryani.

I urge the management to either: Honor the offer properly during advertised hours, or Stop promoting it if you cannot handle the demand.

This experience reflects poorly on your brand’s credibility and customer service. I hope you take corrective action to prevent such situations...