Domino's Pizza | Kengeri Satellite Town, Bengaluru — Restaurant in Bengaluru

I had one of the worst experiences with Domino’s yesterday, and I feel compelled to express just how unacceptable and unprofessional your service has become.

I had placed an order via Swiggy, clearly specifying both vegetarian and non-vegetarian pizzas. Shockingly, a non-vegetarian pizza was delivered instead of the vegetarian one. As someone who strictly avoids non-veg food, this was not just a mistake—it was highly disrespectful.

I immediately raised a complaint with Swiggy, who in turn contacted Domino’s. I received a call from the restaurant manager, Chandan, who displayed a shockingly casual attitude toward the issue. Not once did he apologize or show any genuine concern. His response was dismissive and careless, completely lacking basic customer service ethics.

When offered a replacement, I declined because after such an unpleasant experience, I had no desire to continue with Domino’s. I asked for a refund, and was told it would be processed in 24 hours. It's now been over 24 hours—no refund, no communication. Instead, I received an SMS for reward points, which is both insulting and irrelevant to the issue. I will never order from Domino’s again, so keep your points—I want my refund.

To make matters worse, Chandan lied to me. He claimed he was calling from his own number, but the number actually belonged to a delivery person named Sudeep. This person kept falsely claiming he was “outside” and would call me in 10 minutes, repeatedly wasting my time.

As if that wasn't enough, after the call (which he assumed had ended), Chandan was audibly heard joking and mocking the situation with his team, encouraging the delivery guy and treating the whole incident as a joke. This level of immaturity and lack of empathy is appalling—especially coming from someone in a managerial position at a reputed brand like Domino’s.

The real issue isn’t just the incorrect delivery—mistakes happen. But the utter lack of accountability, unprofessionalism, and mockery of a genuine complaint is unacceptable. It reflects horribly on your brand. Your staff not only failed in fulfilling a basic order correctly but made it worse by treating it as a laughing matter.

Now, when I ask for my refund, I’m told it’s only possible via a wallet link—which is non-functional. If this was the case, why wasn’t it clearly communicated earlier? Why was I misled?

Domino’s, you’ve not only lost a loyal customer, but you’ve also seriously damaged your reputation through this incident. I demand immediate action and a proper resolution, not automated replies, false promises, or vague wallet links.

Handle this seriously—or be ready to face...

Review: Domino's Pizza - Classic Tomato and Onion with Ambience

Rating: ★★★★☆ (4/5)

I recently had the opportunity to visit Domino's Pizza and tried their Classic Tomato and Onion pizza. Along with the taste, I also paid attention to the overall ambience of the place. Here's my review:

Let's start with the pizza itself. The Classic Tomato and Onion pizza exceeded my expectations. The crust was perfectly baked, crispy on the outside and soft on the inside. The combination of fresh tomatoes and onions added a delightful burst of flavors. The tomato sauce had a tangy and rich taste, which complemented the toppings well. The cheese was gooey and melted to perfection. Overall, the pizza had a well-balanced and satisfying taste. It lived up to the classic flavors that Domino's is known for.

Moving on to the ambience, Domino's had a vibrant and energetic atmosphere. The restaurant was clean and well-maintained. The staff was friendly, welcoming, and attentive to customers' needs. The seating arrangement was comfortable, and the overall decor created a casual and inviting environment. The lighting was just right, neither too dim nor too bright, which added to the pleasant dining experience. The restaurant also had a TV screen, which played entertaining shows, making the wait enjoyable.

One thing that could be improved upon is the noise level. Due to the bustling nature of the restaurant, it could get quite noisy, especially during peak hours. However, this is something common in most fast-food establishments, so it didn't detract significantly from the overall experience.

The service at Domino's Pizza was efficient. The staff promptly took my order and ensured that the food was prepared and delivered in a timely manner. The pizza arrived hot and fresh, and the quality of ingredients was noticeable.

In terms of value for money, Domino's Pizza provides an affordable and satisfying dining experience. The prices are reasonable, and the portion sizes are generous. The Classic Tomato and Onion pizza, in particular, offers good value for the taste and quality it delivers.

In conclusion, my experience at Domino's Pizza with their Classic Tomato and Onion pizza was highly enjoyable. The pizza itself was delicious, featuring a well-balanced combination of flavors. The ambience was lively and inviting, with friendly staff and comfortable seating. While the noise level could be improved, it didn't significantly affect the overall experience. If you're looking for a tasty and affordable pizza option in a casual setting, I would recommend giving Domino's...

Probably one of the worst Domino's Outlet in Bangalore. Have visited multiple dominos outlet across Bangalore , but probably this was the worst outlet ever due to the below reasons:

1. Had to wait for long before I could place a order , although there were multiple standing there had to wait for one specific person to come and take the order. The person taking the order was also not knowledgeable as she was asking me the price of all items mentioned on the menu. :/

2. Card machine not working properly , had to again wait for the card machine to work. And finally order was placed. The lady informed me i would get a message once the order was ready.

3. After placing the order went up to the first floor to have a seat and found that all the tables were dirty not even one table was clean and neat. Had to go down and request them to clean the table.

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5. After few minutes , got a text message saying order was ready. I went to collect the same upon going down I was informed that the order is not ready and had to wait till it was ready (not sure why I got the message saying the order was ready :( . )

6. Could see that only pizza was ready and the garlic bread was not ready yet. The pizza was kept in open without it being covered. Naturally when I got the order, the pizza was extremely cold.

7. Finally got the order and went up to the table and was about to start eating , only to find that there was extremely less cheese on of the pizza . Pizza not cooked properly ( can share photos if needed) . Garlic bread also not cooked properly.

Absolutely disappointed with Dominos for not maintaining the same recipes across it outlets. Please maintain the same recipe across. Was a big fan of Dominos until today. :| . Request the management to look into it...