Banchharam's — Restaurant in Bidhannagar

During my recent visit to this restaurant, I decided to indulge in their Masala Dosa, and it proved to be an exquisite delight. Not only was it reasonably priced, but the flavors were truly good. The service was swift and efficient, ensuring a seamless dining experience, while the inviting ambience added a touch of warmth to the atmosphere. To conclude my meal, I savored a delightful dessert that provided the perfect finale to an already delightful culinary journey. As a vegetarian, I appreciated the restaurant's dedication to offering a variety of pure vegetarian options. I left with a sense of contentment, confident in recommending this establishment to anyone in search of a delectable and vegetarian-friendly...

We have ordered 130 packets of food for an event on 19th August. One of the item in the packet which is Aloo Dum was rotten in 90% of the packet because of that mass food poisoning happened. When we called the store, they said the food gets prepared from Ruby and then arrive to store and then from store got delivered to the event because of this long duration the food Especially Aloo Dum got rotten. Lot of our guests are calling and reporting about rotten Aloo Dum. From the store, the only resolution they provided is to call a toll-free number. This is very frustrating as a customer to get this kind of service, specially from a brand like Bancharam. I hope they will take Necessary measures and also will refund...

The guy receiving the phone is utterly rude. Ordered 2 rasgolla tins on zomato and called them to provide fresher ones. They told that all their tins contain same manufacturing date. That's fine. Since I already mentioned it (to provide fresh rasgolla) in special instructions in zomato, I texted it Zomato to get the special instruction confirmed (usually I do that while ordering food for guests). So, as usual, the Zomato assistant called the restaurant to convey it. Then, that guy (from the sweet shop) called me and was furious and told me why did I call Zomato customer service. Well, is there anything wrong for a customer in asking for fresh food and getting it confirmed once more? Let me know if you...