Rang De Basanti Dhaba, Sector V Salt Lake — Restaurant in Bidhannagar

Sometimes, dining out becomes an experience that leaves a lasting impression, and unfortunately, not always in a positive way. Such an encounter can combine various factors that contribute to an overall sense of disappointment and frustration. In this particular instance, a restaurant visit showcased the unfortunate trifecta of being too expensive, encountering bad behavior from the staff, and being served what can only be described as the worst food ever.

Firstly, the issue of cost cannot be ignored. Walking into the establishment, the atmosphere seemed inviting and promising. However, as the meal progressed, it became apparent that the prices were far from justified. The menu boasted an array of tantalizing dishes, each accompanied by a price tag that seemed more suited to an upscale fine dining establishment. The realization that the cost did not align with the quality soon dampened the dining experience.

Adding to the disappointment was the unprofessional behavior exhibited by the staff. The essence of hospitality is not solely in the presentation of food but also in the demeanor of those serving it. Unfortunately, the staff members seemed disinterested, even bordering on rude. Requests for recommendations were met with vague responses, and it was evident that the staff was more focused on routine tasks than on providing a welcoming and pleasant environment for the patrons.

However, the pinnacle of disappointment arrived with the arrival of the food. Expectations were initially high, fueled by the menu descriptions and the anticipation of a memorable culinary experience. Yet, the reality was starkly different. The dishes arrived lukewarm, lacking the freshness that one would expect. The flavors were muddled, and it was evident that shortcuts had been taken in the kitchen. The result was a meal that was far from enjoyable and bordered on being unpalatable. In fact, it wouldn't be an exaggeration to state that it was the worst food experience ever encountered.

In conclusion, the combination of excessive cost, poor staff behavior, and dismal food quality transformed what should have been a pleasant dining experience into a regrettable one. Such experiences serve as reminders that careful consideration of various factors – from pricing to staff training to culinary execution – is essential for any establishment in the service industry. While isolated incidents can happen, it's crucial for businesses to uphold their standards to avoid disappointing their customers and tarnishing...

Ruined weekend Dinner

Great food/Disheartening service/ Disgruntled attitude of staff & floor managers-

Food - 4/5 Service - 1/5 Ambiance -2/5

I visited this place on 27th Jan 24 around 1030 pm. I had heard a lot about Rang de basanti dhaba and we used to order food from this place using zomato. We ordered butter chicken, butter naan, lachaa Paratha, kadai paneer, Malai Kofta and Dahi Kababs.

Pros

Great food Great taste

Cons Pathetic service Pathetic mangers Pathetic staff

Incident -

We are a group of 6 adults and 3 kids. We sat inside initially, however we felt claustrophobic and suffocated as there was no air ventilation and AC was switched off. We shifted to table arranged outside the restaurant.

The table was not laid properly, the it was dirty so we asked one of the staff to clean the table. He used a dirty cloth to wipe the table. There were no tissue/ salt or pepper.

We asked for water, water was never served to us on the table.

Our food arrived within 15-20 mines, however quantity was incorrect. We had to remind the staff that we ordered certain quantity of lachaa Paratha and malai kofta was missing. We were told that remaining food will come shortly.

We started eating, however, malai kofta was never served. There was no staff who could be contacted and we were about to finish our food which was ordered to us.

We were hungry and we wanted to order some more rotis and other items but we kept waiting for the staff. One of our friend went inside the restaurant and spoke to manager to send the remaining food and to send the staff. However, the attitude of the manager was very cold.

We waited for another 5 mins but food didn't come neither any staff was sent to check the issue.

Finally I had to go inside the restaurant to ask for the bill as I found that it is futile to wait for the staff or food.

The restaurant completely ruined our sat night dinner.

I had never witnessed such cold staff and managers in Kolkata.

Key points to be noted

The staff who took order from us never came again to check the order

Manager was inactive and absent in the incident. He was there to show his Disgruntled attitude.

Water was never served to us.

PS- If the concerned person wants to check the incident, the entire incident can be checked using...

Dreadful Dining Experience – Strongly Discouraged

My friends and I decided to have dinner at Rang De Basanti Dhaba around 10:30 pm. Anticipating a crowd on a Saturday evening, we secured a place to sit upon entering the restaurant, placed our orders, and settled in for what turned out to be an excruciating wait of more than 45 minutes. Adding to the unpleasant experience were the extremely malodorous toilets and an overall unclean environment.

After an hour or so, our ordered food arrived, and while it was mediocre in taste, the disregard for cleanliness extended to the dishes and utensils. Midway through our meal, we decided to order some Tandoor Rotis, assuming they would arrive promptly. Unfortunately, even after a 15-minute wait, they never made it to our table, forcing us to conclude our meal without them. The ordeal reached its peak during the payment process.

I opted for online payment (Dineout) after confirming with the staff, only to face denial from the restaurant manager despite presenting payment confirmation and credit card expenditure details. Despite numerous requests in the middle of the night, the manager remained unresponsive, leaving me with no choice but to make a second payment using my debit card. It took hours of persistent effort and presenting all the receipts to finally secure a refund from Dineout.

In summary, if you prioritize cleanliness when dining, I strongly advise against choosing this establishment, particularly if you are with family and kids. While the waitstaff and cleaning personnel were courteous, the manager's handling of the payment situation left much to be desired. Overall, Rang De Basanti Dhaba proved to be an average place with subpar...