Brown Sugar — Restaurant in Delhi

A restaurant’s reputation isn’t built solely on good food; exceptional customer service is the cornerstone of hospitality. Unfortunately, this outlet fails miserably on both fronts.

The momos served were severely overcooked, and when I brought this to the staff's attention, they simply ignored my feedback. Then came the pizza debacle—we ordered an 11-inch Margherita, but were served a 7-inch one without any prior notice. Upon asking, the staff nonchalantly stated, “This is the only size available.” When I questioned why this wasn’t communicated earlier, there was no response, only silence.

Both the food and customer service left much to be desired. Empathy from the staff could have salvaged the experience, but instead, their dismissive attitude screamed, “We don’t care.” No reasonable customer would return to a place where they feel undervalued and unheard.

The only redeeming factor was the functional air conditioning, for which I’ve begrudgingly given 3 stars for the atmosphere. Beyond that, this experience was utterly...

Cafe Brown Sugar in Saket offers a variety of dishes that cater to different tastes, with their wheat momos standing out as a unique offering. While some menu items may benefit from refinement, the café’s welcoming ambiance and attentive service make it a worthwhile spot to visit in...

The cafe has an overall peaceful vibe. You can sit and work here. The coffee was on point. And washroom is hygienic. I had a good experience. Would visit this place if I have a small meeting or I want to sit by myself and read or work...