Nirula's New Friends Colony Ice Cream parlour — Restaurant in Delhi

there was a child with torn clothes who wanted to buy ice cream, he had all the money but they refused to serve him. they refused to serve a paying customer and told him to come back after the shop had shut at 12 o clock, and after all the customers had left. This is a textbook example of classist discrimination and Nirulas should be ashamed to have employees like this. Absolutely bigoted behaviour from the server, should avoid a shop that refuses to serve paying customers based on classist ideals. Hugely disappointed in a franchise many have...

I had a very disappointing experience with your staff. I requested to taste five flavors, but the staff member responded rudely and loudly stated, “We can only allow tasting of three flavors, otherwise you’ll ask to try all of them.” This behavior was completely uncalled for.

To make matters worse, when I raised a complaint with your customer care executive, they didn’t even bother to verify the facts and were also rude and dismissive. I’ve never encountered such unprofessionalism before and am truly...

This has been one of the most iconic restaurants since for ever. And it keeps its charm even today. We had some amazing ice creams as well as their iconic HFC and fudge and sundaes. And everything tasted amazing as always. The staff was extremely patient and knowledgeable and explained in detail what the flavoura were. Had a super good time....