Palamuru Grill and Bar, Kondapur — Restaurant in Hyderabad

Unacceptable Customer Service

I had a disappointing experience at your restaurant today, which has compelled me to share my feedback. This comes as a surprise since I decided to give your establishment another chance after a polite response to my review six months ago. Despite initially resuming my visits with optimism, the service and attitude displayed today have left me deeply dissatisfied. The food served today was not up to the mark, and when I raised concerns about it, I was met with dismissive behavior. Instead of addressing my feedback constructively, I was told that I should have reported it immediately after receiving the dish. This tone was both unhelpful and discourteous. Manager’s Attitude: When I requested to speak with the manager, I expected an empathetic response. Instead, the manager insisted that the chicken was fresh and implied that my feedback was baseless. This defensive approach, rather than an effort to address the issue, was highly unprofessional. The serving staff displayed a lack of professionalism and courtesy. A restaurant of your repute should ensure that its staff is trained to handle customer feedback with respect and willingness to improve.

What could have been a simple conversation to resolve the matter was instead turned into a frustrating experience. A customer’s feedback—whether positive or negative—deserves to be acknowledged and acted upon, not dismissed or debated. I am attaching today’s bill as well as a screenshot of my earlier review for reference. It is disappointing to see how the restaurant has fallen short of basic customer service standards. I hope this feedback prompts action to improve the quality of both food and customer relations, as this experience has made me hesitant to visit again or recommend your restaurant to others. Update: Funny part is, the number that they mentioned in response to my previous review is from an other branch and when I called them they gave me the contact number of the manager to whom I already spoke to and on whome all this review is about. Worst management and worst gimmicks. Note to the owner: With a staff exhibiting such behavior, it’s inevitable that, if not immediately, this approach will eventually lead to the decline of...

I recently had the pleasure of dining at Palamuru Grill & Bar, and it was truly a delightful experience. The ambiance is inviting, with a perfect blend of modern decor and warm lighting. The attentive staff added to the welcoming atmosphere, providing excellent service throughout the evening.

The menu boasts a diverse selection of dishes, showcasing the rich flavors of Indian cuisine. From the aromatic spices in the appetizers to the mouthwatering main courses, each dish was a culinary masterpiece. The presentation was impeccable, and it's evident that the chefs take pride in their craft.

I particularly enjoyed the chicken kebab village which was a perfect balance of flavors and textures. The drink menu also offered a variety of refreshing options that complemented the meal perfectly.

Overall, Palamuru Grill & Bar exceeded my expectations, offering a memorable dining experience. Whether you're a connoisseur of Indian cuisine or looking to explore new flavors, this restaurant is a must-visit. I look forward to returning to savor more of their...

Food was good , but the service was worst. We had to wait a lot of time to get the food. That was still okay, compared the next fiasco they did with us. The Management was rude during the bill payment . We came in with a swiggy dineout coupon, the restaurant never asked anything about it , but while paying the bill the waiter said they don't accept dineout and were forcing us to pay the whole bill. We had said that since you are listed in dineout we had booked from there and hence we will also pay in dineout, you guys can please take up this issue with the dineout team. But they were rude and told us that we can't leave the place if we don't pay the full amount. Management got into argument with us and the whole experience was ruined.

Never go there if you have any coupons from anywhere , you never know when they will turn their backs and force you to pay the full amount. Cannot be...