Oven Story — Restaurant in Karnataka

Pathetic Service by Ovenstory & Zomato

This has to be one of the worst food delivery experiences I’ve had. I placed an order via Zomato from Ovenstory. At the time of placing the order, it showed 15 mins delivery time. Minutes later, it jumped to a 47-min delay. And here I am, 2 hours later, still seeing "restaurant is preparing your order."

Tried calling the restaurant — no response. Contacted Zomato support and they came up with the most convenient excuse possible: "It’s raining heavily." Well guess what? It hasn’t rained a bit here.

To make it worse, when I click on the Help option, Zomato tells me to contact the restaurant as they have their own delivery agents. So basically, I ordered on Zomato, but I’m left stranded between two clueless services, both passing the blame.

Absolutely pathetic coordination, zero customer support, and no basic courtesy to update or cancel the order. Never...

Ovenstory and Zomato — what a joke. Ordered food that was supposed to be delivered in 15 minutes. After confirming, the app casually changes it to 47 minutes. Now it’s been 2 damn hours, and still no food, no call, no update. Called the restaurant? They don’t care. Contacted Zomato? Useless. Gave me some nonsense about rain while the roads are dry and clear. Do you guys think customers are fools? Clicked Help on the app, and they redirect me to the same unreachable restaurant. What kind of circus are you running? Absolutely disgusting experience. I’ve never been this frustrated with a food service before. You’ve lost a customer forever. Fix your sham of a system. Basically, they expect you to starve peacefully while both services ghost you. If you want to test your patience,...

I am writing to express my dissatisfaction with the service I received on [3/12/2024]. I placed an order through your platform, but unfortunately, the following issues occurred: Non-delivery of Order: Despite placing the order and waiting for the stated delivery time, the order was not delivered. Poor Service: The overall experience was subpar, leaving me very disappointed.

I expected better service and prompt delivery based on your reputation. This experience not only caused inconvenience but also eroded my trust in your services.

I kindly request the following resolutions: A full refund for the undelivered order. An explanation for the service failure. Steps you will take to ensure this does not...