Pazhayidom Ruchi Restaurant Guruvayoor — Restaurant in Kerala

Staff Attitude & Behaviour Needs Serious Improvement Here!!!

Being from North Kerala, and with Pazhayidam not having a presence there, this restaurant was my go-to spot for breakfast and dinner during my stay in Guruvayoor. While I have no complaints about the food served for dinner, I was seriously disappointed by the staff’s behaviour.

There was a clear lack of interest in attending to customers – not even a basic sense of courtesy or a welcoming attitude. I understand the staff may be exhausted after serving thousands of customers in a day, and its true that no one expects a constant smile from them. But what’s absolutely unacceptable is throwing the menu card on my table, and worse, speaking poorly about customers, behind their backs to other staff members.

All we did was ask to see the menu card and check the available options for dinner – the arrogance and rudeness shown in response were uncalled for. Interestingly, when I selected a few items from the menu, I was told they would take time to prepare and wouldn’t be ready anytime soon. Despite that, I still went ahead and placed the order. Strangely enough, the same dishes were served within just a few minutes, with no delay whatsoever. It was good also. So it left me wondering whether the staff was simply unwilling to serve those particular items—or worse, if there was a personal bias against me just because I requested something he didn’t want to serve! This strange behaviour from your staff made me skip the plans for breakfast at this restaurant next morning.

I sincerely urge the management to pay attention to staff behaviour, just as you do with food quality and standards. Hospitality is not just about good food – a decent service matters equally!!! Please be...

A Hidden Gem for Authentic Vegetarian Cuisine – A Must-Visit!

I recently had the pleasure of dining at this restaurant, and I must say—it was one of the best meals I’ve had in a long time. Nestled in the heart of a bustling commercial area, this place is a true culinary haven for vegetarians seeking authentic, flavorful, and traditionally prepared food.

From the moment I walked in, I was warmly welcomed by the staff, whose hospitality instantly made me feel at home. They were courteous, attentive, and genuinely passionate about ensuring that each guest had a wonderful experience.

What truly stood out to me was the quality and authenticity of the food. Every dish was carefully prepared using traditional recipes, and despite being in a busy, modern setting, there was absolutely no compromise on taste or heritage. The flavors were rich, balanced, and satisfying—clearly made with love and respect for tradition. Whether you’re familiar with the cuisine or trying it for the first time, the menu offers a delightful variety that caters beautifully to vegetarian preferences.

The ambiance is clean, welcoming, and perfect for both solo travelers and families. For vegetarian tourists especially, this restaurant is a rare find—a place where you can enjoy pure vegetarian food without any doubt about quality or authenticity.

If you’re visiting the area and looking for a wholesome, flavorful, and satisfying vegetarian meal, I cannot recommend this place highly enough. It’s not just a meal—it’s...

Very very very bad customer service I have ever got from a hotel.Me with my parents and daughter went to taste the famous pazhayidam taste.We went to have lunch and my daughter was not interested in having lunch we thought of having three meals and make her just taste in order to not waste the food.Moreover my mother will have only a little bit so they thought sharing that too half quantity of rice. What happened was that the supplier came with a bad attitude which made my daughter feel sad.she felt insulted and dint have food.

After finishing food I went to talk with PRO but o could talk only to supervisor.but he was supporting the staff which made me really fed up.

I wonder whether it is really the branch of Pazhayidam because such bad customer service.I know many restaurants which provides food freely for beggers even.This sot of activities are really shameful for the famous taste.It will be appreciated if the management take into consideration of not happening this again there to anyone else.

Customers are the key...