Burger King — Restaurant in Kolkata

I am writing to express my deep disappointment regarding the extremely poor service and unprofessional behavior I experienced at your Quest Mall, Kolkata outlet. The incident took place recently when I placed a takeaway order, which turned out to be a highly unpleasant experience from start to finish.

Firstly, despite clearly selecting Takeaway, my order was initially served as Dine-in. When I pointed this out, the staff and the manager, Mr. Tanmoy, started making faces and showed visible irritation instead of correcting the issue politely. The food was then packed very carelessly, and the drink that was part of the meal was handed to me in a dine-in paper cup instead of a proper takeaway bottle.

When I approached Mr. Tanmoy regarding this, he rudely denied providing a takeaway bottle and insisted that “this is how we give it.” After a brief argument, his only “solution” was to tape the cup lid, which was clearly not sufficient.

Because of the cold drink in that poorly packed cup, my wife’s palm swelled up badly as she had to hold it throughout our journey home. To make matters worse, the drink started leaking midway, forcing us to stop and buy plastic covers to prevent it from soaking the food.

Upon reaching home, we discovered that the burger contained onions, despite my clear instruction for no onions while placing the order.

Throughout the entire experience, Manager Tanmoy remained unbothered and unapologetic, showing no sense of accountability or basic courtesy. Such behavior from a manager reflects very poorly on the brand and the outlet’s training standards.

This experience has been extremely disappointing and inconvenient, and I sincerely request Burger King India to investigate this incident and take strict disciplinary action against the staff and the manager involved.

I would also appreciate a formal response regarding the steps being taken to ensure such unprofessional conduct does not...

Regarded worldwide as the "KING" of Burgers, this "self-proclaimed" & "Best" Burger Chain, has opened it's first outlet in the city of joy, Kolkata. Hence, I thought of giving it a try. I have been to McDonald's several times in the past, but I expected Burger King to exceed all my expectations, because they claim themselves be the "King", and there is no one above the King, supposedly. Unfortunately, I was let down by their inferior quality foods. If I compare the texture of the burger bread that McDonald's serves, with the bread that Burger King serves, then McDonald's will be the clear winner. The bread that they used in the burger, was hard, unfresh and seemed cheap in quality. The filling quantity inside the burger, that I ordered, was extremely less. I would definitely not recommend and would rate Burger King, much lower than McDonald's. However, if you would like to experience a very reputed and revered International Burger Brand, then you could give it a...

The Burger King at Quest Mall provides a convenient and enjoyable fast-food experience. The ambience is modern and clean, creating a comfortable setting for customers. The staff is generally friendly and efficient, ensuring quick service during peak hours. The menu variety caters to diverse tastes, and the food maintains the consistent quality associated with Burger King. Whether you are grabbing a quick bite while shopping or sitting down for a casual meal, the Quest Mall branch delivers on the familiar and satisfying Burger King experience. Burger King's low-price meal offers a budget-friendly option without compromising on taste. The value for money is evident, with a satisfying burger, fries, and drink combo. While the selection may not be as extensive as higher-priced counterparts, the flavors and quality hold up well. It's a solid choice for those looking to enjoy a quick and affordable meal without sacrificing the classic Burger...