Burger King — Restaurant in Mumbai

We placed order using kiosk for 1 korean chicken burger - meal for 1 including add on korean spicy chicken and Iced Latte. Veg burger was also ordered. They served in time but the wrong order. They served veg korean burger with chicken wings (while we ordered spicy chicken) and got only the latte and veg burger right. We basically come to such joints for quick food and even after showing the bill which mentioned the items right as we ordered, there was confusion going on in the kitchen. The manager misunderstood the order once again after asking us to wait for 15 mins. and after struggling for 25 mins., finally we got the order. Another customer was also struggling with order on the counter. This doesn't go good with the customers who are even sitting for dine-in. Adjacent table, they again messed up. Total chaos. Won't ever like to dine-in here again. BK needs to work hard on their staffing, etiquette and service. It's not only this time, it's the same situation at around 1 also when crowd is less...

Burger King, Kalina is a worst place i have ever visited. We are the regular customer but never got good service. Waiters are childish and non attentive. All 3 waiters are in there own world every time. At times there is no one at ordering counter and even after seeing customers in queue non of them take initiative to come and approach them for order. Everytime we have to call them to take an order. A.C is never turned on.. customers has to tell them to switch on the A.C. After that only girl comes and turn on the A.C that too by standing on table on which customer is having there food. It’s pathetic and yucks feeling to continue food after seeing there sweaty foot print on table. Also tables are never cleaned, after intimating thrice waiter comes and just pick up the tray and again we have to call them to wipe of that table which they do with very tacky and stinky cloth. On top of that we had special guest to visit Mr. cockroach ( as per pic uploaded). It was worst...

Extremely Bad and Rude Customer Service.... Felt like some local shop sales person experience At the billing counter (Anita Singh)

I left the outlet and went to MCds after such rude customer experience...

Ordered a meal and crispy burger... Asked the executive to give me Mirinda in coldrink to which the executive replied pehle bolna tha na ...so i told her i havent even paid you the money how is the order placed so she reverts to me ho jata hain abhi fekna padega..To which i told her talk properly or else cancel the order So the lady instead of apologising or being sorry had the audacity to tell me kar du cancel order..

Did not expect such employee being hired at burger King.

Also when asked about the manager so she was like (bahar Gaya hain) Wait karo jab aayega toh bol Dena...

Posting this incident for necessary action to be taken on such sales person...and avoid such bad experience at a reputed...