Costa Coffee — Restaurant in Mumbai

Disappointed with the Experience – Needs Serious Improvement

I rarely write negative reviews, but my recent visit to Costa Coffee left me truly disappointed.

With other cafes nearby being overcrowded, I decided to give this place a try, thinking I’d get a quieter, smoother experience. Unfortunately, that was not the case. The cafe seemed understaffed, or worse, the available staff were simply not attentive. I stood at the counter calling for someone, but there was no response for several minutes. I eventually had to knock on the kitchen door—twice—just to place my order. That alone took about 11-15 minutes, which is frustrating when all you’re trying to do is grab a quick drink.

Once the order was placed, the service was faster (about 5–10 minutes), but the quality of the drink itself was underwhelming. I had ordered a chocolate smoothie, something I’ve had many times before at other shops—but this time it tasted completely off. Watery, diluted, and oddly bland—nothing like the rich, creamy smoothie I was expecting.

What’s worse is that I ended up feeling sick for a week after having it. Initially, I thought it was just my bad luck, but after reading through other customer reviews, I realized I’m not alone—there are multiple similar complaints about quality and hygiene at this location.

Honestly, I expected better from a brand like Costa, if I am paying 300-400 for a drink. This experience was not just disappointing—it was weird and concerning. I strongly urge the management to look into staffing issues, service standards, and food safety protocols. Customers deserve better.

Until then, I wouldn’t recommend visiting...

I visited the cafe in the evening on Holi Day (14/03/2025). I ordered their Signature Hot Chocolate. After having the hot chocolate, next day my stomach started paining in the morning.

They are putting excess cocoa/chocolate and sugar. The quality of the ingredients seems questionable. With so much of sugar being put I would recommend to keep children away from it.

A big brand like theirs should have a sugar free option as well or they should give sugar separately so that we can add as per our taste. I had even asked for a white sugar alternative, they didn't have it but they assured me that the hot chocolate won't have much sugar. As for their rates, it is definitely not value for money. I mean who would like to pay to get their stomach upset? Even after charging a premium if they cannot maintain the quality of the beverage then I feel it is a complete waste of your hard earned money.

After suffering from stomach pain for me, this cafe is going to be...

Literal thieves. Asked to pay for the order twice, was assured that refund will be initiated the same day. Its been over 3 weeks, still not received any refund Disgusting tasting food and coffee, there are zillion other cafes in the neighbourhood. Save your time and money and please dont visit this place.

They dont seem to have any plans to improve service and food despite so many negative reviews...