Real Fresh Juice & Sandwich — Restaurant in Mumbai

I had ordered pani puri online, and when the order arrived, 4 puris were missing. I called the restaurant just to inform them, but the person on the phone—especially the lady who answered—was extremely rude and dismissive. She said it wasn’t their responsibility and that since I ordered through Zomato, I should take it up with them. But isn’t the food coming from their restaurant in the first place?

Instead of acknowledging the issue or even speaking politely, they got defensive over just 4 puris. I was shocked by the lack of basic customer service and common courtesy. The way they spoke to me was completely uncalled for. I’ll definitely be advising my friends not to order from there. On top of that, I’ve heard complaints about hygiene issues like cockroaches and rats and have seen as well—makes you wonder how clean their...

Food is good. Staff is not polite or attentive. I asked for spicy chutney & they ignored. THE WORST THING IS THAT WHILE EATING WE SAW COCKROACHES AND A RAT AND THE STAFF WAS JUST NOT BOTHERED ABOUT IT. HYGIENE IS A...

I traveled from Delhi and stopped by this corner to enjoy some food, where I found the same delicious items.I highly recommend this, the food and service quality is truly...