Café Coffee Day — Restaurant in New Delhi

Today(13/06/2024)7:30pm me and my kids went to this outlet for cold mojito and some snacks. The guy at the counter asked me to wait for 5 minutes before he could take our order. So, We took our sit and waited for 30 minutes straight and the reason i waited patiently for so long was because he was the only staff working at that hour and I saw him busy arranging stocks and I didn’t want to disturb him as a sign of good gesture. And after he is back to the counter, I approach him and ask him if he can take our order yet.. to my surprise he answered me he cannot take my order as he is busy handling online order and the cafe prefer online orders. WHY??? Why do you have to treat your customers like this. Just inform us from the very moment your cafe cannot take orders giving xyz reasons instead of making us sit there like a fool wasting our time waiting for you to reply ‘SORRY!! I CANNOT TAKE YOUR ORDER YET, I’M BUSY ON ONLINE ORDER, OUR PRIORITY IS ONLINE...

I was sitting at hongs kitchen and my son loves devilzone drink from cafe coffee day so he went alone to buy i could see him buying this lady at counter of cafe coffee day was super rude my son ,my son took my phone to do the Paytm so by mistake he paid twice payment this lady at counter never told him that payment gone twice so i checked my phone and went back asking them for double payment she was getting rude saying it's not our fault your son's fault this is how ur staff treats customer teach to her to be polite and understands their mistake highly disappointed with this lady at counter vasant square Mall cafe coffee day how could she spoil cafe coffee days...

Every morning, I routinely order two Frappes, but I consistently encounter difficulties at Vasant Square Mall. The staff refuses to accept my order unless I have exact change, often displaying rudeness in their interactions. Unfortunately, Komal's behavior exemplifies this issue, and it seems Nisha is being influenced to follow suit. It appears that the hiring process lacks a focus on customer service skills. Additionally, when requesting the bill, I am often given outdated receipts, requiring a reminder for the current date. This raises concerns about the competence of the audit team at...