Pizza Hut | RK Asram, Delhi — Restaurant in New Delhi

WORST DINE-IN EXPERIENCE

I am writing to share my recent experience at your restaurant, which unfortunately fell far below my expectations.

During my visit, I ordered the Country Feast pizza, expecting a delightful medley of flavours. However, I was greeted with an unpleasant, overly saucy taste that overshadowed the other ingredients. Additionally, the crust was uncharacteristically stiff, making it difficult to enjoy.

I also tried the Royal Spice paneer, Melts, and Garlic Bread with cheese, which was disappointingly dry and hard. Instead of the comforting textures and flavours I anticipated, each dish left me dissatisfied. The French fries arrived soggy and lacked the crispiness that makes them a staple side, while the Masala Lemonade was excessively spicy and diluted, not providing the refreshing taste I hoped for.

Compounding these issues, the air conditioning in the dining area was underwhelming, failing to provide any relief from the heat. Moreover, I was dismayed to find flies buzzing around our table, further detracting from what was meant to be an enjoyable meal.

Given the extent of these issues, I feel that the overall experience did not justify the cost of our meal. I believe this warrants a discussion regarding possible compensation.

I appreciate your attention to this matter and look forward to your prompt response.

Best...

One of the worst dining experiences I’ve ever had — extremely disappointing. From the moment we entered, the staff seemed completely disinterested and unbothered. We were literally ignored multiple times, like we were invisible. No greetings, no assistance — just blank stares and slow motion service. To make things worse, our order took over an hour to arrive, and even then it was served one item at a time like we were on some slow-delivery trial! No coordination, no apology — just delay after delay And after all that waiting, the food wasn't even worth it. Cold, tasteless, and totally underwhelming. For a brand like Pizza Hut, this was shockingly poor. Definitely not coming...

I had delight pizza combo today and it was the worst pizza I ever had like I had pizza from pizza hut before this too from Vegas mall but from here the taste was bad and even onions are burnt secondly they charge extra for ketchups which is complimentary in every outlet and the garlic bread is looking to be cooked in butter only there's no taste of garlic there. I don't think I'll come again to pizza hut with this worst...