Sandoz Restaurant - L Block, CP — Restaurant in New Delhi

Review of Sandoz Delhi Darbar, Connaught Circus, Outer Circle, L9

We visited Santos Noodle Heap on 15th November 2024 as a group of four adults and three children. Although the staff managed to arrange a table for us, the experience was disappointing for several reasons.

Seating Arrangement: The table provided was long but very narrow, leaving hardly any space once the items were placed. Though this was manageable, it was not ideal.

Service Issues:

The service was extremely poor. The ordered items were significantly delayed.

Some staff members were unwilling to properly serve the dishes on the table.

A pizza we ordered was delivered without being sliced. When we brought this to their attention, the manager apologized, took the pizza back, and returned it after cutting.

Billing and Parcel Issues:

We ordered mutton curry, which was never served but was included in the bill. Upon bringing this up, they initially refused to deduct the amount and insisted we take it as a parcel. Since it was a get-together, we declined. After further discussion, they finally deducted the mutton curry price.

Some food that we had asked to be packed for takeaway was missing when we checked.

Payment Discrepancy: The total bill amounted to ₹4,178. We made the payment via Google Pay, but on the first attempt, the staff claimed they hadn’t received it. As directed, we made a second payment of ₹4,177. After leaving the restaurant, I received confirmation of double payment for the same bill.

I returned to the restaurant within an hour to resolve the issue. The cashier checked their system and confirmed the double payment. However, the manager, Hari, said the payment would only be processed on Monday. He gave me a number and instructed me to share the payment details via WhatsApp.

Despite following their instructions and contacting them multiple times after Monday, they have not refunded my amount to date.

Current Status: I returned to Kerala on 17th November, and I am still here. The restaurant’s management seems to be delaying or avoiding the refund process, which makes me suspect they are being dishonest about the matter.

Supporting Evidence: I am attaching the bill and payment details for your...

There are pros and cons to this place. We visited the CP branch & the food is definitely good but the service is pathetic. First to cover the good things here, food.

Butter chicken is a must try. Whereas the Dahi Ke Sholay is a signature dish but it's really an average dish & it's really sweet in taste. I've had better times at other restaurants as compared to Sandoz. Garlic nan was again average, really chewy even though it was consumed within minutes when it came to the table. I also ordered another signature dish - Chicken Dum Biryani, this was different but the taste was great although the quantity overall is less when compared to the prices.

In terms of service, they're not quick. The place is crowded & noisy but they don't really know how to manage a crowd or their customers. We even saw a couple of tables left after arrival because they didn't even get menus for 10-15 minutes, just like we were waiting for one. After calling the manager/waiter multiple times, we finally got the menu and ordered a lot of signature dishes (review in the above paragraph).

That's not all, after waiting for nearly 30 mins we got out food which was incorrect & it took them another 30-35 mins to bring the right order. Such a busy restaurant and such silly mistakes and poor customer journey. To add to this, we were three people and every time they had to change plates, they would always bring two and we had to call the waiter for the third plate. I mean can't you see the number of people on the table?

Now the highlight of this, once we were done & paid the bill one of the guys (mostly manager or senior) asked us to review the place and when we were doing that, he deliberately was just standing there for us to review and insisted on rating 5 stars. I told him the issues we have had so we can't give that review but he kept on insisting and was just standing there until we put up a review. This went on for 15-18 minutes and I decided it's not worth it to argue with him. We had already cleared our bill so we left.

Overall, it wasn't a great experience at all. There were lots of cons to the place and it doesn't have that vibe as well but keeping everything aside, few of the dishes...

As we all know Sandoz covered almost Delhi and well known for its taste, I went with my family for dinner..after online booking we have waited at least 30 min. As the person said on booking counter that we don't entertain online booking so finally we entered and ordered food, it took 15-20 to arrive the food , all were fine..issue raises when I have asked to repeat the roti, generally it will take 5 min to refill the bucket. We waited , kept on waiting , waiting, reminder given to waiter and who picked the order I forget his name, he asked for 5 min more, waiting again waiting after 30 min I have went to search the manager he was not there then waiter came sir would like to order have replied since 30 min hv ordered roti to repeat but it's not thr wht to do , it is very normal for them..how come person can wait for 30 min for another roti but obvious. Manager came to me and asked what happend have told all the story he apologized then gone to check where is the delay , wonder that person has forget our order stupid..even manager knows that staff are idiot so he didn't said anything to staff. He requested me to wait after waiting for another 10 min roti arrived but waiting for 45 mins apx dal n sabji got cold how come anyone can eat not thought entire mood spoiled. Have asked manager to give me the bill as we don't want to eat..Sala itna chutiya tha keh rha ki bill le aao my 2700 got wasted....though at the end waiter came and apologized but we actually didn't enjoyed the food. All were hungry and we have to go to another resto to have our dinner..itna third class service ke sath how Sandoz is becoming famous I really don't understand...food taste was ok. Even I was expecting from manager that he will tell sir you guys can have dinner I m arranging to server fresh food but he was not at all a good manager...don't go Sandoz cp one. Rest might be they are doing the...