Vasant Kunj outlet is a blot on the Tossin franchise. This was the 2nd time I ordered from them, both were disasters and regrettable experience. On 12th Feb'23, I have ordered 1 Medium Laal Maas Pizza and I paid extra for additional Chicken Toppings. Nowhere in the menu it was mentioned that the Pizaa will be deep fried or close to it. What a waste of Rs.900. Too oily, spongy and revolting. I had to throw more than half of the pizza. Paise lage the, so I tried hard finishing it, but couldn't. Another disaster, the chicken topping for which I have paid extra was NOT THERE. When I called the Vasant Kunj outlet, there was some Mr. Yadav (probably store manager) who had a lame excuse that the kitchen staff missed on the Toppings, instead they have added mutton Keema. Which was not the case. It was just some made-up excuse. Mr. Yadav offered to make it up in my next order, by providing complimentary Garlic Bread. Which I declined. Reason being, in my first order couple of months back, I had actually ordered Garlic Bread. Which tasted really bad and too oily. I don't understand their obsession with excessive oil. Then Mr. Yadav asked me if can call me back in 5 minutes with some possibility of refund. So it's been more 2 hours, but his 5 minutes aren't over yet.
Guys you just not only lost 1 customer, but lost recommendations to others as well. Keep the refund with you. Not interested anymore in your oily Garlic Bread or...
Read moreAmongst the worst experiences I had after ordering my meal from Tossin. Pizza was not that great, simple hard base and also the toppings were missing and for the first time I found a slice of lemon with pizza. For once I really considered pouring it on the pizza 😜
There's only one garlic bread I could find on the menu and that too was super ridiculous. A bakery bread baked with cheese could be a better option and Tossin calls it their speciality.
Hats off to the delivery guy though who reached exactly on time even in super heavy rains of Delhi.
Because of such awful tastes Domino's or Pizza Hut can never be shadowed. At least they know how to make a pizza and that too...
Read moreThe delivery guy SONU V.K was one of the horrible delivery person i have ever came across, he didn't delivered my prepaid ordered and when I raised a complained, immediately I got call conference from swiggy along with that delivery guy. And to my surprised he simply lied saying that he delivered the food on my hand . I so wanted to slap that person if he was near me. Instead of admitting his mistake, he continuesly said that he delivered it to me but he never showed up at my doorstep only. Requesting the restaurant owner to kindly take action on that...
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