Goodluck Cafe Baner — Restaurant in Pune

Bizarre experience at this cafe. I visited for the second time in a month. Loved the vibe during my earlier visit hence thought of visitng again. I ordered for a tea and as soon as I was done with the miniature cutting chai in 10-15 minutes, the waiter shoved the bill at me. I ignored it thinking maybe it's their policy to offer the bill as soon as you order something to avoid confusion. I had planned on ordering food after some time. But the waiter came to me again asking to make the payment and hinting at me to get up and leave the cafe as they wanted to join the tables. I was shocked to observe such treatment. Point to note, their cafe was only 30% occupied. I completely understand why they would not want to entertain a customer if he is not ordering anything, but here I was just done with my tea and was planning on ordering a meal. You could've asked me to sit somewhere else or you could've just told me that since you have only ordered tea, we can't allow you to sit for more than x minutes and that needs to be consistent and not on your mood. I saw other tables with no food and people were sitting and chit chatting. Once I got up and told the waiter how this entire thing seemed bizarre to me he mentioned that you only ordered tea so we can't let you sit any more. But you never told me that while shoving the bill on my face. I would've ordered some food. Too bad that your tea costs only 30 bucks. I was willing to pay more and sit there and relax. Why would I want to order anything from your cafe if I'm treated this way. Maybe you are getting a lot of regular customers but you just lost one potential regular customer today. Hope noone else is treated this way again.

Ps- I ordered food worth 400 bucks during my first visit. Luckily they didn't ask me to leave that time. Thank you mr. Waiter for letting me stay earlier and not asking me to leave. Means the...

Extremely Disappointing Experience at Good Luck Café, Pashan-Baner Link Road (Pune)

I had a truly unpleasant experience at this branch of Good Luck Café, despite the big name this brand carries. I ordered a large cup of coffee priced at ₹85. When I politely requested an extra empty cup (a very basic and common request at any decent café), the staff flatly refused. Their response? “We will only give an extra cup if you buy another half coffee.”

This is absolutely ridiculous and reflects poor customer service and an extremely money-minded attitude. For a café that claims to be customer-friendly and premium, denying an empty cup unless you buy more coffee is beyond petty. It clearly shows that they have no respect for customers or basic hospitality.

The staff was rude, uncooperative, and seemed more interested in pushing sales than in providing a pleasant experience. I’ve visited many cafés across Pune and elsewhere, and never have I encountered such unprofessional behavior over something so small.

Highly disappointed. I will never visit this outlet again and would strongly advise others to avoid it if you expect even the most basic level of service and decency. Good Luck Café needs to seriously re-evaluate how they treat customers at...

Even after visiting this place since 3-4 years, the staff and the owner has zero manners of how to handle their customers. This so called ‘Goodluck Cafe’ is the worst of all branches in Pune. The owner is just expecting customers to make big amount bills and doesn’t care for people who just come to have a cup of tea or coffee. He ( owner) literally asks customers to leave if they sit for more than 15-20 mins. And after confronting him he has his bullshit reasons to explain his problems. Also the food quality here is below average, and that’s the main reason why people just prefer to have a tea or coffee at this place. And now this guy doesn’t even want to entertain people who are coming for a couple of drinks. Despite being a regular customer this guy treats people like us so rudely that I am afraid that how he must be behaving with new customers. And this is not only with me but I have seen him telling such stupid things to other people also. I will not be surprised to see his cafe shut down sometime in future due to his and his staff’s worst...