Pizza Hut | FC Road, Pune — Restaurant in Pune

An Utter Disaster - Burnt Pizza and Shockingly Rude Staff I am writing this review out of sheer frustration and disappointment. I visited this Pizza Hut on September 8th, 2025, at exactly 10:04 PM, and the experience was nothing short of a nightmare. First, despite the clearly stated dine-in hours being until 11 PM, we were flatly refused a table. The staff at the counter informed us that they were only accepting takeaway orders after 10 PM. This makes absolutely no sense. Why advertise a service you have no intention of providing? While we were forced to place a takeaway order, we couldn't help but overhear the absolute chaos unfolding behind the counter. Employees were shouting and scolding each other loudly. It was an incredibly unprofessional and uncomfortable atmosphere for any customer to be in. The person managing the counter was the embodiment of rudeness. He treated us as if our presence was a massive inconvenience. His attitude was dismissive, and he made it crystal clear that he did not want to serve us. It felt like he was on the verge of telling us, "If you want the pizza, take it, or else just leave." Hoping the food might salvage the evening, we took our Veggie Supreme pizza with cheeseburst and left. To our dismay, when we opened the box at home, we found the pizza was completely burnt. It was black, inedible, and a total waste of money. The franchise owner of this particular store needs to take a serious and precise look into this location. You are being robbed by employees who clearly do not care about your business or your customers. They are actively driving people away with their horrific service, chaotic environment, and disgusting food quality. This was, without a doubt, the worst experience I have ever had at...

Clear example of big brand loosing its value. I went with my family yesterday, the place was shabby, unclean, no AC. While ordering we were not given any options or informed about any on going offers. Infact I had to ask for bill also, they person told me just pay the amount and bill will come on your phone (which never came till we left from the restaurant.) We ordered below items, it took aleast 30 mins, even when restaurant was not very crowded. And almost all customers and swiggy delivery people were fighting at counter for their orders. Swiggy guy got the notification of order ready and pizzahut Confirmed the order and started baking the pizza once he arrived the restaurant to collect delivery. My order: 1 Fries - it was served just plain fired, we asked for salt they said it's not available 1 coldrink - Coldrink was served way before of pizza (I don't think they are aware, people prefer to have it together) 1 paneer pizza - Just cubes of paneer where dropped on any basic pizza. They veggies were chopped so big that half of them were uncooked. It was very blunt and tasteless. 1 Garlic bread - not different than regular bread. Very mild flavor of garlic in some bites. 1 Pasta - (which never came)

After asking 3 times he gave me hardcopy of bill when I was almost done and to my surprise he didn't include pasta in my order. Upon asked the person only said I can place the order now.(which was too late for me and didn'thave patience to go through the cycle again) All and all a big zero and poor experience. I wish if there were negative star...

Worst dining experience ever.. the food was not good, the ambience was not cleaned at all, the service especially the staff were not cooperative and empathetic at all.. one staff member named Sana was extremely disgusting in behaviour...not at all attentive to customer queries and request.. we ordered a meal for 2 and jalapeno poppers in sides.. firstly we received extra fired poppers distorted in shape all burnt up and spoiled up in shape . There was even a hair in the jalapeno poppers.. we asked that lady Sana to replace it and get a new one ..her attitude was extremely rude and impolite .. she took it back and after after waiting for about 30 mins came back and told they are out of stock and asked us to order something else.. are we fool sitting and waiting here for so long? We refused to replace it and within a minute another staff member came with a plate of poppers which looked exactly the same which we rejected previously.. i strongly believe they came with the same poppers we rejected by modifying it... we didn't have any option for a refund except to order something else in place of it.. nothing against the reception staff but the other staff which were serving the actual food and responsible for customer handling and their pizza hut experience ruined our whole mood and...