Igloos rooftop restaurant — Restaurant in Tamil Nadu

Pros - Tasty Food Well decorated Igloo with Ballons and Flowers with the Happy Anniversary LED lighting.

Cons - JP staff known for their inhospitable behaviour. AC not very effective as its get quickly hot whenever the igloo door is opened briefly for food service. Portions are less Not worth the price of 5999+tax for Anniversary or Birthday events. There are far better options in Chennai for this price! Response from the owner 9 hours ago Dear Guest,

We have crosschecked our records and with the team as well please share your name and contact details and we’ll look into this.

JP staff known for their inhospitable behavior – Kindly share the incident what happened so we can see and rectify the issue. AC not very effective as its get quickly hot whenever the igloo door is opened briefly for food service (as igloos are private igloo ( fully covered with Glass ) – for serving the customer we have to open the door and close to give that service and needs to the Customer. Portions are less – the menu is planned portion wise and we explain our guest before taking the order how many pieces wil come in each item sir, if any need we can always ask our chef and get back the needs to you. Not worth the price of 5999 for Anniversary or Birthday events.- in igloos we take bookings explaining what the package consists of and we do send all our menu and only take bookings as a proof we have all the records whoever is booking an igloo all the packages are being explained

It’s upsetting to see someone rate a one star without even dining with us. We will be awaiting a response and clarification along with your identity.

Regards, Igloos Team

Responding to the above reply from Igloo Team!

I don't want to name and shame the staff here but we dined on 18th Apr 2023 and the issue was we ordered 3 quantities of Mutton Biriyani and after 30 minutes, the staff brought us only 2 quantities stating they had only 2! I asked why this wasn't informed earlier, for which the staff responded with a blank face and a sarcastic smile without any concern! Then after I warned the staff that I will write a review, the staff quickly went in and returned stating we can give you another Mutton Biriyani if I wait for another 20 minutes!

I understand the reason for lack of effectiveness of the AC but I thought, a hotel claiming 3 star status should have designed the igloo taking into consideration of this to avoid inconvenience to the customers inside.

We weren't explained about the portions at the time of ordering. For example, we were a group of 9 and when we ordered a particular chicken dish it just had 4 pieces which wasn't told at the time of ordering. Also, the Non Veg platter though pricey didn't do justice to its contents.

I stated its not worth 5999+TAX for Anniversary or Birthday events coz, for this price you guys give a couple of starters, couple of main course and couple of mock tails which as per menu is worth around 2000 - 2500. I certainly do not think the LED board and few balloons and a music speaker is worth 3500 bucks! I agree you guys explain the above at the time of booking but what I am saying is its just not worth it. You won't have any returning customers coz for 5999+tax, there are umpteen places in Chennai which gives a far better experience and value for money.

And lastly, do you guys think I do not have any other job to write this review without dining with you guys as you have mentioned? Accept the feedback gracefully and take corrective actions else you guys will soon get lost in the...

We Celebrated our 25th Wedding Anniversary (03 June) at Igloos Rooftop Restaurant, Koyambedu, Chennai. It was really awesome and thrilling experience for me and family as we were put into a different kind of world. As we entered, we were welcomed by the showering of Rose Petals and Cold Fires followed by a Flash Mob like dance and music by highly energetic young dancing boys whom too welcomed with roses and made us to surprising moments. Almost 3 full songs they were dancing non-stop and we enjoyed it all along, while all the more these dancing guys had eventually made us too to dance for the music which is unforgettable. The entire Team wished us and taken to the Igloos which was air conditioned and was decorated with coloured balloons of purple and gold, and the table with seating for 8 people, 4 on either side, was decorated with Rose Petals and Beautiful Candle Lights and provided with LED TV Display of video made out of the various photos of us taken during last 25 years, supported by Lovely song. A colourful Neon Lighting of Happy Anniversary illuminating fantastically. From top of Igloos many of our printed photos were hanged, which were oscillating and giving a wonderful feeling. Sitting inside the Igloos and watching the videos cherishing the memories of 25 years was really awesome and fabulous. A beautiful Choco Truffle Cake of 1 Kg was placed on the Table with Nice Wordings about the the 25th Wedding Anniversary with our names. The food menu was Superb with 2 sets each of mocktails, starters and main courses. The food was of very high standard and classic and exceedingly tasteful. After enjoying the Lovely food, we celebrated the 25th Wedding Anniversary by cutting the cake. Though only me, my wife and my daughter were there, we were very much thrilled and enjoyed each and every moments and felt we were in another world, as the experience is entirely different from normal hotel, and are extraordinary. Right from booking and making arrangements, the staff were very courteous and respectful. Ms.Sharmi and Ms.Nandini were coordinating well. Ms.Stergina took care of everything right from recording all the Happy Moments in our Mobile, arrangements of food, cake cutting and all facilities within Igloos. The performance of Ms.Stergina was exemplary and highly exceptional. The Manger Mr.Raj was part of all activities coordinating everything and doing well beyond our expectations. It was an unforgettable experience and a memories will always be cherished. We were presented with a Memento and we were surprised to note that it was a Wonderful Photo frame with our photo taken inside Igloos, they instantly made. We are also provided with all other printed photos, and video made out of our own pictures. All these were simply superb and an experience of this nature fir the first time in life, really awesome. Thank you all the staff named, and un-named staff and all the lovely dancing boys. I strongly recommend Igloos Rooftop Restaurant, Koyambedu, Chennai for any one wants to celebrate Birthday or Anniversary or any other occasions, to feel the Happy Moments in a different atmosphere. Thanks once again.

With Kind Regards Lt Col R Murugaiyan, Malathi M and...

Went there last week with a friend. Had booked the 4-6 pm slot by paying Rs 1000 to one Mr Eric. We reached the restaurant at around 4:10 pm. We even got a friendly reminder before our slot and till this point we had a positive experience. The nightmare started after we reached the restaurant. The waiter was a rude guy. His behavior towards us was like saying "Nee ellam eppadi da Inge vandhu saapidure? Engeyaavudhu thiruditeeya" - "How can guys like you afford to eat here? Did you steal somewhere?". We were pissed off with his attitude and called him out for it asking him to behave properly with customers. The folks at an igloo near us (Mr. Rajan and Anita) also supported us saying the waiter was rude. Following this, the waiter and the staff made us wait 75 minutes to bring out our first order. The time was 5:40 pm. We started eating and before we could even finish half our food, the waiter (I think his name was Sumit) told us that we were well past our slot and that we had to leave. We told him he brought our food only at 5:40 and that we are not leaving until we finish our food. The staff at the restaurant started behaving rudely and proceeded with taking out our plates even though we had food on it. We refused to pay. The manager (Eric) said it is our duty to finish the food within the slot as other customers were waiting. We said our order came at 5:40 pm only. He said no one else is complaining about late arrival of food and that we are lying. We asked him to call the folks sitting next to us or anyone who had been there from 4 to 6 pm and vouch for him. He said that is not his job and that we have to pay. We said we will call the police. The manager said he can call them for us and that the inspector at Koyambedu police station is a friend of his and a regular visitor there. At that point we realised it is a lost cause trying to fight with this guy and left quietly after paying. We were given a parcel with all the leftovers (most of it) packed. This review hopefully will serve as a warning to all folks who plan...