Walnut World Bakery — Restaurant in Uttar Pradesh

This was my first personal visit to this bakery on recommendation of my family members on 07 Nov 2020. Went out there to order cake for loved one. But it was hard, clear marking of price, quantity were not available. But anyhow decided one cake. In evening when went over there to take the order, cake was presented before me. After seeing the cake I was not able to decide that should I laugh or cry. At multiple places there was chip off on the cake, I showed it to the store representative. They just asked for few minutes to rectify it. Waited for approximately 10 minutes, cake again was presented before me they painted the whole area with paint you can see in the picture. What I noticed that in process of rectifying the defect they made one more big chip off at the back. Now my anger was on top but I kept myself calm and again they took the cake for rectification. Cake finally came back and was told that everything is fixed and you can take it. I believed them. When I returned back home and went for the cake cutting ceremony, what I saw there was one more big chip off in front of cake and inspite of rectifying issue of back side of cake they pasted the name waffer over there. Now the final verdict. The cake might have been diffected in transfer process, but someone would have noticed it, they hid it. On the top of it once they saw that there was chip off in front inspite of knowing the issue they delivered it to me. I paid 1150 for one kg cake. It was waste, russed to nearby bakery spent another thousand bucks for different cake. It was not unknowingly error, it was act done with full consciousness to befool the customer. In my consiuosness I never ever ask any one to visit the Walnut bakery anymore. People can explore more very good bakery nearby. Lastly one more thing which happens every where in India, the security guard if you are dressed in shirt and trouser you are sahabji and if not if you some loafer wandering nearby store.😂😂😂 Now it's upon your wish what you people decide. Pictures are attached for...

Subject: Urgent Complaint Regarding Incorrect Cake Delivery and Lack of Response

Dear Walnut Bakery Management,

I am writing to bring to your attention a significant issue I encountered with your service, specifically regarding an order I placed at your Hazratganj branch in Lucknow.

On February 7th, 2024, I ordered a Dutch Truffle cake for a special event. Unfortunately, upon delivery, I was dismayed to find that a pineapple cake was delivered instead. This substitution was highly disappointing and had a significant impact on the success of my event, causing unnecessary distress and inconvenience.

Despite promptly reaching out to express my dissatisfaction and request a resolution, I regret to inform you that I received no response or assistance from your team. This lack of accountability and customer support further exacerbated the situation and left me deeply dissatisfied with the overall experience.

I understand that mistakes can occur, but it is essential for businesses to take responsibility and address them promptly to maintain customer trust and satisfaction. As a loyal customer, I am disappointed by the lack of attention to this matter and the disregard for customer concerns.

I urge you to take immediate action to rectify this situation, including providing a refund for the incorrect cake delivered and implementing measures to prevent similar incidents in the future. Additionally, I hope to see improvements in your customer service processes to ensure timely and effective resolution of complaints.

Please treat this matter with the urgency it deserves and provide a response at your earliest convenience. I trust that you will take appropriate steps to address my concerns and uphold the standards of quality and service that your bakery is known for.

Thank you for your attention to...

It took me 4 hours to search for a good bakery that delivers cake in telibagh and somehow my search ended with walnut.

What I observed in most of bakerys that are available on Zomato or swiggy was the pictures that they show online and the cake that they deliver was quite different.

I did not want to take a risk hence googled a lot of places to check for reviews and pictures and finally picked walnut to send anniversary cake for my sister.

I had my fingers crossed until it was delivered.

And I was so happy when my sister sent me pictures of well packaged and well handled beautiful cake.

Both the cakes were amazing in taste. ❤️

I was looking for a kg cake but did not have an option on either swiggy or Zomato. So had to order two. ( May be the team can look into it and provide options online for kg cakes.) However, I'm happy that the flavours were on point.

Now I know from where to order cake for delivery when in Lucknow.

Thanks...