KFC — Restaurant in Zone 5 Royapuram

The absolute worst KFC I've ever been to. One is strongly advised against using Central's KFC. Very poor customer service; I would rather use a different adjective than the absolute worst You can find three to four different options on the menu board, such as burgers, double chicken rolls, hot and crispy chicken, etc. However, none of them will be available if we place an order, so I really don't understand why the heck they put the products on the menu board if it's not available.

These are the problems I encounter with them. When I requested a boneless stip after waiting in line for 15 to 20 minutes, they told me it was unavailable. The next time I waited in line and ordered smoked chicken, the same thing happened. The next time I waited and ordered for chizza, the same thing happened, it's unavailable.

Yesterday. I inquired about the availability of the double chicken roll before getting in line. They responded yes by nodding their head so I waited in line to place my order. However, after 15 minutes and when my turn came and ordered for it, they told it's not available. then wonder why in the world they said yes and made me stand in queue.

Only their negligence and poor customer service could account for what transpired. They are quite reckless in how they handle their customers. They are merely poking fun at the KFC name.

So Friends dont waste your time with this...

I ordered Chicken Popcorn and spicy grilled leg The spicy grilled leg chicken doesn't taste good - It was not smoked properly - The smell was bad - I predict, The chicken used was not fresh, I throwed it.

2.The provided ketchup can be in better quality

The moment I reached your employees were busy, they started talking to me only after few calls from my end, they can tell atleast "Sir we are busy in packing orders - please wait for few minutes" before I ask them

4.Quantity and Quality is not at all worth for the money I paid

Totally dissatisfied with an international standard food, local shops are preparing better food than this - If that was a dine, I should have made complaint to the food quality department, I was in a hurry to board train, Would like to alert your org in long term survival in the market, kindly escalate the feedback to your mangers, please ensure best quality for the customer beacuse we blindly trust your product respecting your...

Ordered 12 pcs strips on Wednesday, expecting to get the Wednesday offer, but I was charged the regular price. They claimed that Wednesday offers are not available at this branch — yet at the same time, they were accepting Wednesday strips orders through Swiggy. They also refused to cancel the order, even though it hadn't been packed yet.

How is it that in mid-2025, a restaurant doesn't have the option to cancel an invoice? I work as a software engineer in the retail industry, and I’ve seen most POS systems like Petpooja — even those used in small juice stores — have an option to cancel orders.

One of the worst KFC outlets I’ve experienced. I usually have a great experience with KFC, but not at...