Labers Coffee Pergudangan — Restaurant in Batam City

Stepped in at around 03.30 pm and it was not too crowded.

Ordered a hot filter and an iced latte, spaghetti bolognese and French fries.

After around 7-10 mins, drinks were not in. Just in case, we checked with the counter staff (3 of them at the counter) who were having fun chatting away at the counter.

It was observed that there were a few iced drinks on the counter waiting to be served.

Eventually we got the iced latte, ice was already melted indicating that the drinks had been sitting there for a while. It was average, probably over extracted.

Still had to wait on the hot filtered coffee. Staff told us that filter coffee will take an additional 10 minutes.

Eventually got the filtered coffee, there was a bug in the serving cup which was not heated up. Didn’t bother changing the cup with them. Coffee was again average.

A lot of blunders could have been avoided with better communication between staff. Why is the barista also sending the drinks? Perhaps the system needs re-evaluating.

Now for the food.

Fries were served on a side plate so you can imagine the amount of fries you are given - could count with your fingers. Not to mention they were soggy…

The spaghetti. One word - horrible. If you want raw sliced onions with your spaghetti bolognese you probably should give this a try? Sauce is sweet and there wasn’t much sauce to begin with. Not much meat as well.

Noodles were greasy. Felt like they were making aglio olio halfway through before realising that I was actually an order for spaghetti bolognese, instead of making a new one , just threw on one ladle of sauce and throw in some raw sliced onions before serving.

Place has loads of potential with the interior. There were 3 staff at the counter.

I hope they can take this...

Sajian Makanan 4/5 Perjalanan kedua kali saya ke Labers pergudangan, kali ini bersama rombongan, tapi saya highlight menu yang saya pesan saja.

Chicken with Sauce Chiphotle (Rp 60000 + tax) Fillet ayam yang digoreng tepung, cukup krispi dengan saus Chiphotle yang enak (kemungkinan based sauce BBQ). Tapi di lidah saya pribadi yang kurang familiar dengan sesuatu yg sweet-saucy, agak terlalu kuat rasa manisnya. Namun ketika dicelupkan ke saus putihnya rasa menjadi lebih balance.

Waffle (Rp 60000 + tax) Rasa yang pernah ada, karena sudah pernah memesan ini sebelumnya. Tipenya waffle basah (bukan crispy), dipadukan dengan vanilla ice cream, granola, dan potongan apel yang segar. Syrupnya enak bercampur dengan tekstur waffle nya yang soft.

Dan sebagai refreshment saya pesan Yuzu Sparkling Lime (Rp 40000 + tax) Minuman yang cukup menyegarkan. Sodanya tidak terlalu kuat dan pas banget sebagai refreshment. Yuzunya pun halus sehingga sangat balance dan segar rasanya di lidah saya.

Selain menu tersebut, rombongan kami juga memesan menu lainnya seperti Ayam Taliwang, Bebek Taliwang (sayangnya kurang matang - namun sudah diganti), US Tenderloin Steak, Mushroom Cream Soup, Banana Fritter, Rice Bowls, dan Chicken Panini. Namun karena tidak semuanya dicoba, maka review hanya beberapa menu di atas ya..

Pelayanan 3/5 Agak bingung menilai pelayanan disini, karena sebagian waitres cukup sigap dan responsif. Namun ada satu waitres pria yang ceroboh dan kurang sopan. Pada awal kami datang, salah seorang waitres menawarkan menu dengan cukup tanggap. Pencatatan oleh waitres wanita pun cukup tanggap dan waitres tersebut sangat mengetahui dan memahami betul produk yang ditawarkan. Good job! Demikian pada saat kami menemukan bahwa Bebek Taliwang undercook, dia cukup tanggap mengganti pesanan meskipun agak lama.

Namun ada kendala pada saat kami menambah pesanan (sekitar pukul 7.20 malam) yaitu chicken panini. Waitres pria tersebut sudah mencatat dan dia mengulangi semua pesanan kami termasuk chicken panini. Namun hingga pukul 8.00 malam, chicken panini tersebut tidak kunjung datang. Ketika kami tanyakan ke waitres yang mencatat pesanan kami, dia mengaku kami tidak memesan itu sebelumnya. Rombongan kami yakin pesanan tersebut sudah dipesan. Namun waitres tersebut tetap keukeuh dan kata maaf pun tak terucap. Cukup memancing emosi dan mengesalkan. Semoga ke depannya bisa lebih baik. Dan kalau dilihat, flow pemesanan agak sedikit messy, semoga bisa dirapikan.

Lokasi, Suasana & Kebersihan 4/5 Lokasi strategis dan suasana yang cukup kekinian membuat kami nyaman. Namun entah mengapa kami merasa kurang nyaman dengan akustik ruangannya yang cukup reflektif padahal menggunakan banyak kayu sebagai ornamen interior. Bisa jadi ini dissbabkan oleh penggunaan kaca yang cukup besar dan memantulkan suara. Akan lebih baik apabila menggunakan double glass sehingga sesi ngobrol dan nongki dapat lebih nyaman.

Konklusi: Satu coffee shop di Batam yang menawarkan makanan Indonesia dan Western yang cukup oke. Masih terdapat room improvement pada kualitas pelayanannya. Semoga attitude waitres dapat...

Maybe because it's still new some of the menu was out of stock, The building are high and spacious, seats available for outdoor and indoor Actually the staff's service were good, just that a little bit forgetful as we need to ask several times just for a straw and also there's no coaster provided for glass that if you're ordering cold drinks the water from the ice just dripping around As for the food, the beef steaks are too hard, chicken chop over cooked, would recommend chicken with chipotle sauce and their...