COSTA - Beach Restaurant Sanur — Restaurant in Denpasar Selatan

This is called STEALING. They charge you at the end an extra amount for “rounding up” even if you pay with a card. We will NEVER come back here again. We do not like being stolen. Staff is very nice. But whoever had this “brilliant idea” of rounding up the price, understands ZERO about what a returning customer is. We will certainly never come back again.

Edit of original review (after reading your reply):

Clarifying your response first: I complained, but we paid our bill, in fact we left a tip, which is a normal practice, among smiles and good manners, both from the waiter and from us. Also, contrary to your reply, I am not trying to ruin anyone’s reputation . Many bad reviews, you will find, have to do with the way you manage a business, not because your paying customers are at fault. For example, I love Sanur, so I took a lot of my time to write this because I care, not because of a mood, as your reply suggests, and certainly not because of greed. The root cause for this complaint is in your restaurant, not in me. I had a good dinner, and i left a normal tip for what we ate. Period. (not enough coins? - I will make no comments)

My response to your reply:

You are missing the point: it is not about how much extra money you take from the customers everyday, in every meal, every week, since you started using your round up automatic “system” (which surely adds to a lot of money per year): it is so not the point, that you did not mention we left 50,000Rp tip for a small 2 people dinner; good waiter too. The issue is not the amount taken from us without telling us on arrival that you have this “system” by which you end up charging a little extra, to everyone, every time; constantly stealing a tiny bit from many people in every meal, turns out to be a lot more at the end of a tax year. But the point, for you, should not actually be about math or money: the actual key point is that this is not a smart business practice (at all); you will lose customers, and, in fact not greedy customers as you seem to think: you will lose customers that could come back, but don't like this to be a repeated, constant, unannounced practice, because it maybe little money as you argue, of course, but that doesn’t make it yours: it is not yours. We left a 50,000 tip, (even if you also automatically add 6% service in the bill, we added 10%+ extra for tip) , but we don’t appreciate any amount of money taken away by force from us, because even if it is very tiny, it happens not to be for you to put your hands on it, but for us to give it away freely. No matter how small it was what you took, it was not yours. You can try to do that to your cash customers like they do in many street markets, like the one you compare your business to, although it will bring you way more business and more satisfied, returning customers, to give up those 3 cents yourself instead of taking them away from those who trusted you. Specially if 60% of clients pay by card! . Since the amount is microscopic, my advice is that you are the one giving it up, instead of taking it. The “customer goes first” principle is very old, but very wise too, and it will make your business grow. Complaints, even really bad ones, will make you grow, take them humbly, they are a true opportunity. I saw that in some of your bad reviews you ask the reviewer to delete their review, at times accusing them of being dishonest, whereas an honest apology (and a change of policy in some cases) can actually make the review go.

New edit, given your last update:

I am happy to know your business does well. It will go even better if you let reviews, specially negative ones, help you in that journey. I have no anger/hate for your restaurant, I do sense a bit of projection regarding the tantrum thing you mention. My tip was 50000 for a less than 500k dinner: gave it on top of the 6% tip charge you add. The conversation with your staff was not stressing for anybody, but nice and calm, but that does not make your roundups “not stealing”. If you want it to be fair, I suggest a note...

Costa by Monsta is a hidden treasure nestled along the picturesque coastline, and it's a true delight for seafood and wine enthusiasts. From the moment you step inside, you're transported to a Mediterranean oasis of flavors and relaxation. The ambiance at Costa is nothing short of enchanting. With its warm, rustic decor, dimmed lighting, and soothing sea breeze wafting in from the nearby shores, it creates an intimate and inviting atmosphere that's perfect for a romantic dinner or a special celebration. The menu at Costa is a seafood lover's dream. Every dish is a masterpiece of Mediterranean flavors, showcasing the freshest catch of the day. We started our culinary journey with of perfectly chilled seafood that included succulent shrimp, tender calamari, and delicate oysters. The flavors were heightened by a zesty citrus vinaigrette that danced on our taste buds. The wine selection at Costa perfectly complemented our meal, and the sommelier's recommendations were spot-on. What truly sets Costa apart is its dedication to sustainability and sourcing from local fishermen. Knowing that the seafood on our plate was not only delicious but also responsibly harvested made the dining experience even more satisfying. The service at Costa was impeccable. The staff was knowledgeable about the menu, attentive without being intrusive, and genuinely passionate about ensuring that our dining experience was memorable. We capped off our evening with a delectable Tiramisu and a glass of limoncello, which provided a sweet and tangy conclusion to an already exceptional meal. Costa by Monsta is a hidden gem that captures the essence of the Mediterranean coastline with its cuisine, ambiance, and warm hospitality. While it may be a bit on the pricey side, it's worth every penny for the quality of the food and the overall experience. If you're seeking a taste of Italy with a view of the sea, Costa is the place to be. We left with satisfied taste buds and memories of an evening well spent. We can't wait to return.

Team...

I recently dined at Costa by Monsta in Sanur, Bali, and it was an absolutely unforgettable experience! From the moment I walked in, I was captivated by the charming atmosphere—beautiful decor, cozy seating, and a relaxed yet vibrant vibe that perfectly complements Bali’s tropical charm.

The food was exceptional—fresh, flavorful, and beautifully presented. Every dish we tried, from the seafood to the local Indonesian specialties, was cooked to perfection. The menu offers a fantastic mix of international and Balinese cuisine, and the ingredients tasted incredibly fresh. Don’t miss their signature cocktails—they’re as delicious as they are Instagram-worthy!

What truly elevated the experience was the live music. The talented musicians created such a warm and inviting ambiance, making our evening even more special. Whether you're there for a romantic dinner, a family meal, or a night out with friends, the music adds the perfect touch.

The service was outstanding—friendly, attentive, and genuinely welcoming. The staff went above and beyond to ensure we had a great time.

If you're in Sanur, Costa by Monsta is a must-visit! Wonderful food, fantastic atmosphere, and live music—what more could you ask for? I can’t wait to go back!

Highly...