J.Co Sanur — Restaurant in Denpasar Selatan

I visited J.Co donuts Sanur yesterday afternoon and was really disappointed with the service. The cashier was extremely rude, no smile, no politeness, and a terrible attitude.

When I asked about the ingredients, she seemed annoyed and unwilling to explain, making me feel unwelcome. Customer service is just as important as the product itself, and this kind of behavior can ruin the entire experience.

The management should take immediate action to address this issue.

You should train your staff properly, give her disciplinary action, or replace her with someone who actually knows how to treat customers with respect.

Hopefully, the service improves soon because no customer should have to deal with this kind...

We came in for breakfast, hoping to enjoy a cool and comfortable spot after being out in the heat. However, upon entering, we were met with an unpleasant smell and noticeable humidity. The area didn’t appear well-maintained — tables and chairs seemed unclean, which was disappointing.

Because of the overall condition, we decided to just take our order to go. We ordered two drinks aside from our donuts and, with no line ahead of us, expected a quick service. Unfortunately, the wait was longer than anticipated.

Kudos to the security guard who handed us our drinks with a polite and warm farewell. Sadly, aside from his kindness, the experience fell short of...

Service is terrible. I ask two cups of single yogurt with take away request, the cashier said yes. Then they gave me with dine in cup. I ask a suggestion so it can be taken away but they keep insisting it cant be taken away. With high voice and unprofessional tone, the staff told me it can be canceled. You guys are doing business right? This is backstabbing to your brand name!

I mean where is the solution?? JCO sets high price for its product but cant give me good service and simple solution?

Dear manager, please maintain the service quality. I hope you guys...