Gyu-Kaku MKG — Restaurant in Jakarta

Overall the food's quality is an Ok rate, but the quality of the service is BAD. The staff need to be taught how to serve customer, how to explain product and not to corner the customer. And this restaurant is too commercial! You only can put 5 item for every order by application with each of service cost and tax every time you input order!

We understand that it is a business but with the staffs' quality this restaurant has now I dont think the customer will enjoy dining. I must say your staff show lack of both good gestures and words. For example trying to explain words "a la cárte" ends up meremehkan customer. And please do not push customer to choose "buffet" over "a la cárte" with even some WRONG EXPLANATIONS let the customer choose and staff provide right explanation whenever needed. Coz at the end of the day it is the customer who decide.

So Please upgrade your staffs' quality!!! It is the hospitality with service of excellent that win customers heart!

I may consider not to dine-in at this...

I've frequented this place several times, but this might be my final visit. The food is decent, but the service is exceptionally slow. Caution advised! Ordering a single meat item consumed an hour, and within 90 minutes, we struggled to order even 10 meats in a buffet. I used the app to request three servings of ice cream, but only received two – a recurring issue.

The system desperately needs improvement; they enforce a 90-minute limit for the buffet, yet the food service drags on. It's unfair. After expressing our frustration, the manager apologized, leading to a surprisingly quicker food delivery. Ironically, in a buffet, we found ourselves hungry, waiting for food.

Moreover, they serve multiple portions in one plate. Despite requesting 4 servings of watermelon, they brought just one plate. When we asked for more, they rudely denied our order, claiming one portion contained 4 servings. Regardless of the quantity ordered, they should accommodate customers in a...

So I usually go to the GI/PIM branch and it’s been good, but we tried here this time since it’s closer to home (And it was really disappointing). I went with my little brother and the service was bad from the start. Our orders came late or were incomplete, and we had to keep asking just to get our food. We called the waiter several times, but they either just nodded or told us to keep waiting, without actually helping. We were left sitting with nothing on the table for a long time, and it felt like we were being ignored. They even served another table before us even though we ordered first. No one said sorry. I saw other reviews mention the same thing. Just because we’re young doesn’t mean you don’t serve us properly. Also, the karubi was mostly fat and kind of tough. Even the grill was tilted, and only one side was working, so half of our meat couldn’t even cook properly. Definitely not the experience we...