Steak Hotel by HOLYCOW! TKP Gancit — Restaurant in Jakarta

Where should I start? I ordered my meal at approx. 7:30-7:40pm on the 6th of May 2021 - The restaurant was not busy, but still had customers dining there. My partner & I both ordered the Holysteak (400gr) and some sides with it. Safe to say that as soon as I had a couple of bites I was appalled by the taste as it was insanely salty. I thought it was my tastebuds, but my partner tried his and within 1 bite agreed with my verdict of the steak. We told the guy waiter about it, he kindly apologised but said that he’d “fix the steak”. How does one “fix” a ruined steak? It was salty all around (including the spinach side and the fries too). He came back after a while with the “fixed” steak - and everyone with any culinary training should know that refired steaks will always be dry and nasty. By that point, I have had enough of the nonsense & took the steaks back. Holycow even tried to make me pay 450++ for the inedible steaks & lousy sides? What a Joke. However the worst part of the dining experience would have to be the customer service. The guy waiter who served us was great, but the lady waiter who worked in the cashier was an absolute pain to deal with. She was unbelievably rude and dismissive. She somehow managed to ruin and already horrible night. 100% will not return to...

I had a blast celebrating my birthday at Holycow Gandaria City! The place is just stunning with a cozy atmosphere and amazing food. As soon as I walked in, the staff greeted me with warm smiles.Their menu is a perfect combination of western and local dishes, with delicious burgers and mouth-watering milkshakes. It was like a culinary adventure that tempted my taste buds. I was truly impressed by the quality and tastiness of their food. The service at Holycow Gandaria City is also praiseworthy. The staff were very attentive and responsive to customers' needs. They helped me choose dishes that suited my preferences and gave me very useful recommendations. But what made this experience even more special was the awesome birthday gift I received! I was amazed when they told me that I got free food as a birthday gift. It was a sweet touch that made me feel very special. Overall, I highly recommend Holycow Gandaria City to anyone looking for a delicious, comfortable, and warm dining place. Be sure to visit this place if you want to celebrate special moments or just enjoy...

Jangan mau makan disini pas lagi lapar. Pas datang kesini ga langsung dilayani padahal lagi sepi, cuma ada 3 meja termasuk kita yang terisi. Dua meja lainnya udah tersedia makanannya which means harusnya ada yang melayani kami yang baru datang. Awalnya cepetlah cuma 10 menitan nunggu minuman dan Special Steaknya keluar. Nah giliran Organic Grass Fed Sirloin Steak ini nih nunggu sampe 45 menit. Setelah kami datang ada 3 meja lagi yang keisi, 2 keluarga sama 1 pasangan yang totalnya ada sekitar 9 orang lebih cepat dilayani dan duluan disajikan makanannya. Ada 1 waiter yg nyamperin setelah kita tanya katanya 3 menit lagi ternyata lebih dari 10 menit. Kocaknya lagi, meja sebelah kita keliatan kesulitan motong daging tanpa ditanya ditawarin sama managernya yg cowok (mungkin ya soalnya dia sendiri pake baju bebas dan pake lanyard) buat ganti pisaunya. Sedangkan kami yang nunggu makanan selama 45 menit in total ga dilirik sama sekali, pas bayar dikasih potongan 10%. Harga kesabaran kita cuma dihargai 10% doang. Ga lagi-lagi deh datang ke TKP ini, padahal demen banget sama servicenya di TKP yang Kokas. Padahal jujur aja kali makanannya ke skip, pake bohong segala tunggu 3 menit tinggal plating katanya. Udah lewat 3 menit ditanya tingkat kematangannya mau apa. Berarti belum masuk ke kitchen dong. Kecewa banget sumpah, mana steaknya keasinan kebanyakan garam.

[UPDATE] Jam 12 siang tanggal 29 Juli 2024 di telepon sama Manager Holycow Gancit terus lanjut via WA. Intinya klarifikasi dan minta maaf atas pengalaman yg kurang menyenangkan disebabkan oleh miskom antara team dan managernya. Ditawari untuk ganti produk atau full refund sebagai bentuk permintaan maaf. Permintaan maaf diterima dengan senang hati tapi mohon maaf sudah terlanjur kecewa. Padahal sengaja banget booking kamar di Sheraton Gancit karena pengen banget makan steak di Holycow biar bisa bolak balik atau bungkus buat makan di kamar soalnya di Sukabumi ga ada. Rupanya dapat pengalaman yang kurang menyenangkan, makanan yang tidak sesuai ekspektasi ditambah perut yang lapar adalah triple combo kekecewaan. Semoga dijadikan bahan evaluasi untuk manager & teamnya. Thumbs up buat managementnya yang langsung gercep ngehubungin untuk minta maaf & klarifikasi setelah 5 jam review ini di post. You can do better!...