New Dewata Cafe Bali — Restaurant in Kuta

We booked a full day trip via Klook to Ulunwatu Temple incl. the optional "romantic" Sea Food Dinner in Jimbaran Area. We didnt get any info in advance where it would be in which restaurant. When we arrived at the restaurant we all had a negative feeling. The service was really bad, the atmosphere compared to all the neighbor restaurants poor. I have never seen such a big restaurant with nearly no clients (while the others had many) and open kitchen where no cooking is going on at all. The restaurant didnt know what was included in our booking and only served bottled water, instead of soft drink, what was included. We even had to request the menu several times to order beer, which we expressed wanna order and pay in addition. Our menu should be a fresh seafood dinner according to the booked menu but... The seafood was old, not fresh at all and all food was cold! The menu said fresh crabs, but the fried crab was tiny, oily, cold and only shell, no meat. The mussel was tiny as a fly. The so called prawn was bearly a shrimp. The cuttlefish skewer was even smaller than a sate on the streets of Bali. The fish was like rubber and obviously already grilled a while ago. Again, all the food was cold/old, not even room temperature. The sauteed vegetable was COLD like from the fridge. Even the white rice was cold and stuck together like old rice, not re-heated properly. We only spent like 30min there, left the food and ignkred the dessert. Instead our driver bought us Babi Sate, which was the best food we had.

Very bad experience and poorly managed restaurant that made the whole trip ended so negative...the restaurant was New Dewata Cafe...and booked by Klook. We complained to Klook too but they didnt seem to care at all. So be careful and DO NOT...

We arrived and had great seats to view the sunset as nobody had arrived yet. When we received the menus the waiter was pushy with getting the most expensive seafood platter. We chose a 2 person one for 900 which was a rip of for what you got! The menu said whole fish, crab, lobster, prawns, mussels, rice, coconut water and fruit. We did also order seafood noodles, chicken rice and bbq chicken. The soup was lovely, coconut were very warm, whole fish was nice and so was the rice. The crab had no meat in it what so ever, the shell had been broken down the middle and there was nothing in it, the claws were so small there was nothing in them. The lobster was tiny and had minimal meat in it, but the meat It did have was chewy and hard. The mussel were tiny. The prawns were cut in half with a marinade on and were pleasant. The fruit was 4 slices of watermelon. I wouldn’t rate this place for food, sunset was lovely. Unfortunately a table behind us had been caught out by the pay per weight option and revived a very LARGE lobster and seemed to be in a pickle with the waiters and we heard them explain to the waiters that they told the original waiter they didn’t want anything large but that wasn’t they received. The price for lobster per kilo was extremely expensive and the quality wasn’t great. Comes across more of a tourist trap than a decent seafood...

I need to preface this review with the fact that we were brought here unknowingly by our supposed 5 star viator tour company from Uluwatu Temple. Otherwise, this is not somewhere we personally would ever have visited. 3 of the plastic chairs we were sat on snapped under our group, which should have been an omen for what was to come. The food was expectedly awful, underscored by the fact that it was served on plastic plates and bowls. We were served a medley of seafood, but it sang a very sad sea shanty. The corn soup was ominous but just about palatable, the calamari was car tyre consistency and the rice was ok. The fish, akin to a piranha and gracefully didn't have his eyes intact, was more bone than fish. Knowing the predisposition for e. coli on sprouts and vibrio on shellfish, I can't attest to how the splayed prawns or the concerning crab tasted. The toilets were filthy. The place was about 5% occupied with diners. Half of the 'iconic' neon beach sign was not lit. The only saving grace was the Bintang that kept my hunger at bay was cold and I had a plastic straw to drink it through. I parted ways with my usual concerns for saving the turtles on this straw for my own concerns for potential leptospirosis. The staff were very lovely and very accommodating and pleasant but for every other reason, we certainly...