Pizza Hut Airport — Restaurant in Kuta

The most terrible Pizza Hut I have been in Indonesia. I still remember few months ago I take away from Pizza Hut Jakarta airport, they help me pack nicely and the staffs are very friendly introducing the menu for me. Without second thought I straight away go to Pizza Hut when I see it in the airport. I was ordering my meal, two customers came over want to pay for the bill. While the staff is still half way taking my order, she just leave me hanging there and allowing the two customers to playing around fighting to pay for the bill without queueing. When I was in the line first and not to forget she is still serving me. They took approximately 5mins for paying the 5.19M IDR bill, the guy want to pay cashes and his partner want to pay by card, after that incident I have to take away instead of dine in. Fine. When my take away is finally ready. No bag was given. When I asked how am I supposed to carry the two take away containers and my luggage, the male staff that brought my food just say they sell a recycle bag. If you want to sell me bag, you should say early. But not until I realised it ! How do you expect your customer to hold it? Then what’s the point I take away?!! But what I cannot tolerate the most is, who the hell let you soak my bread inside my mushrooms room soup? Did I give you the permission to force me to eat in this way?! It look super disgusting on how they serve their food to customer and I totally lost my appetite !!! No next time !!!! Bad service ! Bad food serving ! No friendly...

I had an amazing dining experience thanks to Mas Adi! From the moment I sat down, he made me feel welcome with his polite, friendly attitude and genuine smile. He was attentive without being intrusive — always making sure my table was clean, my drink was topped up, and my food arrived just right.

What really impressed me was how thoughtful he was — anticipating what I might need before I even asked. In a busy restaurant, that kind of attention is rare, and it made my meal so much more enjoyable.

Excellent service, Mas Adi! Thank you for making my visit such a pleasant one — I’ll definitely be back and hope to be served...

come here to eat dinner, since i’m craving for food other than rice. Everyone is so nice!

Shoutout to mbak Dayu, whom reccomended me to order MELTS (which is actually good and tastyyy). Dont forget to ask the size of your order since they have a quite big size meal for Indonesian like me (fortunate for me to pick the medium size dish). She assist me through the option of meal and asking if I am happy with the order. Of course I am! (Its food and pizza, cant resist)

The other staff are also very helpful and kind. Even asking if I need any help with the ketchup bottle (small things, but...