Starbucks Bali Ngurah Rai Airport Domestic Arrival — Restaurant in Kuta

So.... I'm a regular customer at a Starbucks outlet in Jakarta. But I'm quite surprised with the service in this outlet. I just want to grab a quick coffee and snacks before my trip to Amed. I thought that the service would be quick (as usual), but I found that they missed my order. I ordered one matcha espresso, one cappuccino, one brownie, and one tuna puff. One of them was totally skipped (not even included in the bill, but it's okay, I also forgot to recheck), and one of them took too long to be served. When I came, the outlet was not busy at all. But after I ordered, suddenly there were a long queue and one of my order get lost in track. I had to ask them a few times to remind them that I haven't received my brownie.

And don't forget about their strategies for upsell. I was asked for "do you want the espresso to be medium or strong?" The question was different compared to the usual question that I met in my regular outlet (they usually asked "do you want the bean changed into Sumatra Bean?") , so I just said medium. Medium is billed as an additional Dewata in this store. I don't know if this is because the outlet is located in the airport area or because it was a special bean. But be cautious if you don't want to see additional costs...

The drinks were good, the service was good, the only thing is how Starbucks attracts a certain type of pretentiousness in people. It’s hard to explain. People that are not me. That’s the best I can do at the moment 😊

And these stupid thin paper straws. OMG. Have they tried using these themselves? Trying sucking up pieces of chocolate 🍫 with these straws. The straws also turn soggy real fast. Plus the fact that they are serving my drink in a plastic cup with a plastic lid. Go all in, or stay out of the pool. Don’t just dip your toe in the water.

Update August 2025: They have two Starbucks in the domestic airport now. One after you pass security and one near the arrivals gate outside.

The one outside near the arrivals gate is much...

HAI !! ❤️❤️ WITH EVERY LOVE THAT I HAVE LET ME INTRODUCE MY SELF FIRST ON THIS GOOGLE REVIEW, MY NAME IS AGUS RESI SUMADI AND YOU GUYS CAN CALL ME RESI I AM THE ONE OF THE STAFF AT THE DOMESTIC ARRIVAL THIS ALL THE PICTURE OF MY TEAM, SPECILY MY BELOVE TEAM THE PEOLE HOW SERVED YOU THE BEST QUALITY COFFEE FROM CRAFTED BY OUR HAND, AND THE BEST SERVICE THAT YOU CAN IMAGINE! ❤️ THANK YOU SO MUCH FOR ALL THE FEEDBACK STARTING FROM 5⭐ AND 1⭐ IT MEANS A LOT TO US ! WE EILL FIXING ALL THE PROBLEM THAT OUR CUSTOMER FELL WHEN WALKING TO OUR THIRDS HOME ! ❤️ I GUARANTEE YOU WILL GET THE EXCELLENT STARBUCKS EXPERIENCE AT OUR STORE AND OTHER STARBUCKS STORE ❤️❤️✨ !

LOVE A LOT AGUS...