Visited Revolver with my husband yesterday, and loved everything other than the customer service provided by 1 of the waiter, Aqus. I’ve never left any negative reviews, so when I do, it really does mean something. When he showed us to our table, he was hostile to us other than a half smile, and didn’t explain to us anything about ordering or the menu, etc. We had already been in Bali for 7 days then, and it was the first time we felt incredible unwelcomed.

Bcos we sat right next to the door, we could see his mannerisms towards others, and it was completely different when he was providing service to Western customers as compared to Asians. He was extremely polite, asked abt their day, and even explained the menu etc. As the Western couple was seated right next to us, we noticed that took their drink orders immediately after seating them (ignoring us even though he had alr passed us the menu 5 mins ago), and served them the drinks while they decided on their food menu. I truly don’t think anything warranted this behaviour, and it would have been nice if he could have been equally friendly to all.

The other service staff though, they were fantastic! And they completely made up for his shortcomings! They proactively recommended us the menu, exchanged kind pleasantries, and we really appreciated their kind gestures :)

While we were getting the bill, we intentionally didn’t call out to him, but another waitress. He didn’t bother hiding his disdain bcos he was whispering things into her ear and it’s evident it was about us. We also overheard him telling the western couple next to us to leave them a good Google review (but not us), which is why I decided to take it here.

Nonetheless, writing this publicly bcos I hope he’ll be more careful with his body language as it can make others uncomfortable. Hoping that this differential treatment was just a misunderstanding. Other than our encounter with him, the rest of our experience at Revolver was a fantastic one, living up to the reviews here on Google. I hope it’ll be great for everyone else too :)

The weekly special (photo attached) was REALLY yummy too!