Sunkissed Pool Bar, UBUD — Restaurant in Pulau Bali

You guys definitely HAVE TO IMPROVE your service. 1st of all, once we came in no one ever said anything at all. Later you will see what I meant, even tho there are bunch of waiters at the entrance. So we fresh ourselves up in the swimming pool. And I wanted to order some drinks and food, for what they telling me “you have to pay 250k , 50 for pool, and for 200k deposit for restaurant” I be like wow. First of all that’s not how I should know about it. Whatever. Anyways I wanted to get some food. But still not professional at all. So I’ve ordered matcha latte & tuna pizza. I got it, While I was working I’ve ate half of pizza, and then had a call for less than 10 min. Once I was done, I took one piece and I saw there are small ants running on pizza plate and even under pizza itself. Place was wooden. So you actually have to get closer to see them. Anyways. I be like wth. Did I eat some of ants as well? That’s was my thought. Because I was busy, and wouldn’t even think it’s possible. So I’ve called a waiter. Gave him this pizza. Told him I’m not gonna eat it, and asked for a menu. I was pissed off. After that I’ve order a brownie and one more matcha. Well. They brought matcha and said “sorry for your pizza, matcha is a compliment” I be okay. Fine. Later on, when I’ve asked for a bill. I’ve check positions I’ve ordered. THERE WAS a PIZZA ON IT. When I said I’m not paying for it. She be like, there were ants, but it’s because you left it for long time. EXCUSE ME, I started to eat it once I get it, then I left it, well , let’s say maximum possible timing , 20 min, IT WAS WITH ANTS OVER THERE. Ants and flies. Alright. They cancel this pizza in my order. And she asked me about my friend who came for 10 min and was in the pool for some time. “Did he pay for pool? No. But he was swimming? I be like why the heck you ask me this question, your work is to tell people about the rules of the place you work in, BEFORE THEY ENTER THE PLACE” I was shocked from it. And super pissed off. Really beautiful place. But food and service...

Kastara Hotel's pool bar accessible for non-guests too. The kitchen is running continously and offers a variety of drinks, snacks and meals.

All the staff is very kind and caring, and in particular Szusanne was on top of every detail and even remembered our meal preferences since day one. Thank you for all your care.

Depending on the weekday, they also offer live music shows in the evenings (including blues, rock covers,...)

On a side note, the toilets are very clean and include separate private shower on the ladies room for an...

Immersed in nature sipping coffee and ginger lemon tea was the perfect mid-morning activity after enjoying the Campuhan Ridge Walk. Beautiful views. 💛 One staff member made a fuss over people using the umbrellas because of the wind (which wasn’t terrible just an every now and then bigger wind would blow them around) but it was so sunny when we first arrived. My husband just held the pole. Should properly contain umbrellas so they can be used freely especially where the space is open. (I’ve seen some place use sand to hold...