Absolutely shocking experience at this place. We arrived at around 1 oâclock on a Saturday afternoon, just looking for somewhere to watch the rugby. There were four of us, all sober, and we each ordered a drink. The pub was completely emptyâno atmosphere, no other customers, nothing.
Out of nowhere, the bar manager (or owner, not sure which) stormed over and started having a go at us for no reason. He was rude, aggressive, and seemed desperate to find an excuse to refuse us service. At one point, he even accused one of my friends of being drunk, despite the fact that none of us had even taken a sip of our drinks yet. It was bizarre, like heâd decided the second we walked in that he didnât want us there and was just making stuff up.
Iâve never experienced anything like it. If the place had been packed, I might have understood some stress, but it was deadâcompletely empty. Youâd think theyâd be glad for the business. Never mind had a much better afternoon watching the rugby somewhere else without giving complete edjits like...
   Read moreAbsolutely horrific experience at this place. Approached the entrance on a Sunday night approximately 10:30pm. There was a group of 4 of us , was told by the doorman ââ 3 of you are ok and one of you is not ââ I immediately knew he was referring to me. I suffered a brain injury last year which caused a weakness on my right side and balance issues. I explained this to the doorman and he laughed and said ââ yeah I donât care go awayââ I was horrified and ask the doorman for his PSA LICENCE number which by law he is obliged to provide upon request regardless of the situation. He refused to provide this and concealed the identity card on his arm from my view! I contacted a bar supervisor by phone the next day to relay the details of the incident. He told me he would pass on the details the owner. One week on I still have had no contact from the establishment. I understand management have the right to refuse admission and thatâs fine but the way I was treated by the doorman was...
   Read moreAwful. 3 of us arrived there about 7pm, wanted a pre-meal drink as we had booked An Port Mor restaurant, which was close by. The place was not busy and fairly quiet . I waited at bar to be served but was studiously ignored by a young female bar tender ( red hair tied up ). I tried several times to get her attention as she was literally a few feet away from me but she was too busy talking with people and strangely serving people who had arrived after me ??? Absolute terrible, rude customer service. Obviously we left and went across the road to the Porter House. Unlike the Grainstore , this place was very busy and lively with music, but we were served almost immediately by very friendly bar staff . Avoid the Grainstore unless you like rude, disinterested and unfriendly bar staff....
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