Four Star Pizza Sandyford — Restaurant in Dún Laoghaire-Rathdown

Have never had an experience like it - ordered via Four Star website (which I've done several times prior) where my address/contact details are saved. I didn't get a confirmation email/text, and the money was taken from my account. I gave them the benefit of the doubt and waited just under an hour and a half before calling to see what the story was. I was passed from one idiot to another. The man I was speaking to told me my food was delivered to a completely different address, the order was fulfilled and there was nothing that could be done. He actually continuously argued with me about my own address.. as I said then, why would I order food to another address? I typed my address and Eircode, that seems pretty fool proof to me. I asked to speak to the manager as I just wanted a refund at that point and was getting nowhere with the guy I was speaking to, only to be told he IS the manager! After several attempts at asking for a refund, I got "Yeah you'll get a refund" and hung up on. I'm still waiting for this refund. Will be avoiding this place...

Absolute disgrace of a customer service! Rang to make an order for delivery and while giving the man my order he rudely kept interrupting me and was calling out the wrong order. Was very difficult to understand him, even after I put him on loud speaker (thinking it would help me hear him better) so I politely asked would it be possible to speak to someone else in the shop. Instead I got something like “No I will only speak to you and well I find it difficult to understand you so hurry up and make your order or I’m hanging up” screamed at me. Before I could say anything else he had hung up the phone.. I am apauled, the worst customer service I had ever experienced! I definitely will not be ordering from here ever!! And I still hadn’t gotten to order anything, not that I would want to from this shop after having...

Have been a loyal customer of 4star pizza for as long as I can remember. I would continously place regular orders and even were quality lacked at times I would give the benefit of the doubt. Unfortunately I received an appalling order in December 2020 after been 1hr and a half late and been assured the order would be fresh and hot. After calling to complain once order was received I was told that I would receive a free pizza voucher. Fast forward 4 months and several calls inbetween i am still yet to receive any voucher. Spoke with them tonight and they happily declined any further business from us. Will not be returning. Quick to take ur money but not to fix there mistakes. Looking back in hindsight pizzas 95% of the time arrive cold. Avoid. Plenty of pizza places...