San Sab Drumcondra — Restaurant in Dublin

I am not one for writing a review, however after my experience tonight with the manger on duty in San Sab Drumcondra I feel it’s necessary to give one, as the individual in question was one of the rudest individuals I have ever experienced in the service industry. Awful manner.

In response to owner's reply, we have modified our review to show the both sides of the incident we have encountered on the 2nd of Dec:

We have always appreciated San Sab Thai as a wonderful place to dine and have enjoyed many great experiences there. However, our recent visit was disappointing.

When we requested to split the bill into two, a practice we’ve done without issue in the past, we were met with resistance and a lack of professionalism from the server. Despite our explanation, the server refused and responded with impatience and a tone that was far from the standard of good customer service. Unfortunately, this escalated when she began to lecture us on how we should have requested this beforehand, further exacerbating the situation.

While we understand there may have been operational challenges, we were surprised by the lack of courtesy and the dismissive attitude shown. This caused frustration, leading to an exchange that we deeply regret where we had to use the "f" word.

We couldn’t help but feel that the owner's reply lacked acknowledgment of any potential shortcomings on the restaurant’s part. Instead, the tone seemed to deflect responsibility and frame the restaurant as the victim in this situation. Upon reviewing responses to other negative reviews, it becomes evident that this approach is consistent. While we understand the challenges of managing customer feedback, such dismissive or defensive responses may come across as arrogant and unreflective, potentially alienating valued patrons.

We hope this serves as constructive feedback to encourage a more empathetic and solution-oriented approach when addressing customer concerns. Acknowledging areas for improvement not only fosters trust but also reflects positively on the restaurant's dedication to its...

Went here after looking at Xi’ans menu online and realising I couldn’t eat anything their as it was clearly labelled that everything was cooked with/in peanuts/peanut oil. I thought this place would be okay as the menu inside and online had no indication of the same. Once travelled here and sat down, asked for the allergen menu but they didn’t have one. I had to sit with the waitress and meticulously go through every single item on the menu until we could find something that I could eat as they also cook heavily with peanut oil. This would’ve been avoided if allergens were stated on the menu or if an allergen menu was available. Thankfully there was something I could eat but I had very limited option and it wasn’t what I fancied upon going here. I am aware this is a Thai place but I have been to many Asian/thai restaurants like this in Glasgow/edinburgh before where it hasn’t been an issue as the allergy is so common and they enforce options to prevent difficulties. Due to this incident it took way longer than expected when we were looking for a quick eat before an event that night. The service was great, patient and lovely but I do feel that they do not accommodate to allergies apart from vegetarian dietary requirements. We came in and had choice of inside or outside seating but opted for inside as it had air conditioning, it wasn’t that busy when we went so were sat immediately. The food I did get was tasty and even though it was small plates they were decently sized but it put me and my friend in an uncomfortable position and made to feel awkward even though this could’ve easily...

I ordered a takeaway online before 10pm on the 20/08/2022 - tonight. I received two emails the second one confirming my order 2233/302 for €28.45 confirming “Your order has just been confirmed - it will be delivered as soon as possible”. I’m sitting here starving and a very rude woman Aisling called me in an unwarranted tone and manner and said they could not deliver the order because the delivery drivers are gone home. I said “Oh that’s fine I will drive down to pick it up” and she said please hold. She then came back on the phone and said “The kitchen is closed now so unfortunately we cannot make the food”. When I asked to speak to a supervisor, she said she is the manager and the highest level staff member. I asked for a refund and she told me she is not authorised to refund the €28.45 and advised that I wait 24 hours as she said Zoe the owner will make you the food then and fully refund the money as well. Unfortunately I cannot wait 24 hours to eat and repeating to me down the phone after taking my money out of my account without delivering a product “I’m sorry sir we cannot help you right now” is absolutely unacceptable. I offered to call down to the restaurant to pickup the refund and once again I got the same response “I’m sorry sir I cannot help you right now”. I feel robbed and I have never come across anything like this before. This is my first experience with San Sab and I would urge people to avoid it as ordering online involves taking funds from your account without the product being delivered and then having to wait 24 hours to eat! Avoid...