McDonald's — Restaurant in Galway

I ordered about 2 burgers in the store. Walked right in and said "my order's a handful of burgers". I followed this sentence up with another, equally important one "a handful is 2 burgers". The lady behind the counter nodded. We were off to a cracking start.

I planned on squashing the two burgers together in my seat to make one big burger. I call it the "McBigBurger". McDonald's, ye can have that one for free. It'll sell like hotcakes.

Anyway I'm standing there ordering and I tell the woman "Mind change alert, baby! I changed my mind! I'm going to do a drive thru". Immediately I hopped into my car and drove thru. Little did I know, I would barely make it out alive...

I'm there in the queue. Queue'd up. I say to them "Hi can I get an order please?' They say "yeah if u want". This is why I love McDonalds. They always know how to please you.

I wanted 2 big mac burger mediums. "Take the top bun off one and slam it on the bottom of the other. You can keep the top bun for yourself for your lunchbreak." I said, only being nice. Chaos ensued.

The little wet spillage of an employee behind the intercom goes "uhh I can give you 2 hamburgers and you can stack them together yourself in your car..." Now reader, I truly ask you... have a think for a second and be honest with yourself... is that what I asked for??? No, is the answer. If you voted "yes" for this one, I'm sorry, do not pass GO do not collect the $200. In fact? Go to jail until you roll two 6s. You've boiled my broth quite nicely with your smart comment.

I asked him to squish the burgers up tight. I am not paying to squash my own burgers together. So the obvious next question I had, as I'm sure you've guessed, is "Are you going to deduct the cost of sqishing the burgers from my total? Given that I'm expected to squash these burgers together with my own tools?". No response. A cowardly move.

At this point my face is beet red with fury. I repeat my question. "WILL YOU BE DEDUCTING THE RECOMMENDED RETAIL PRICE OF A BURGER SQUASHING APARATUS FROM THE TOTAL PRICE OF MY ORDER? TWO BURGER MEDIUMS?". At this point the spillage had left his post. There is a queue of cars honking at me like their wife was in labour and I was the one thing in their way.

I exit my vehicle. I turn to the "drivers" behind me and exclaim "AM I TO EAT 2 SEPRATE UNSQUASHED BURGERS? BE REASONABLE FOR GOD'S SAKE!". This is when spilled lad comes out to me. He's asking me to leave the queue. Readers, I am not an unreasonable man. All I want is one McBigBurger. A simple request. This is treatment nobody deserves.

"Sir I'm afraid we don't have a squashing fee on our burgers. I am not sure where you got this idea but it's untrue." "Never you mind where I saw it written, you THROLLOP!" I respond. "Throllop? Is that a remark?" He asks. At this point I was so mad I could have spit.

To cut a long story short, I was sent home empty handed. You'll be glad to learn however, I just recently ordered my own personal burger squashing aparatus on wish. 8 euros with shipping. Hopefully this will take away the risk of an exchange like this happening again.

Giving 3 stars because the tables inside had been recently given a wipe-down. The spillage of an employee should be given an unpaid leave of 3 weeks minimum. Just one...

I would not recommend this McDonalds due to their lack of knowledge and customer skills shown by a floor staff member. After many years of laser treatments, steroids and medications my family member has suffered with serve Dermatitis all over her hands and arms. During the Covid-19 Pandemic she has had to purchase hand gel prescribed by our GP in order to prevent irritation of the skin and is only able to use this product as advised and uses it. On entering McDonalds this evening we were meet by an Employee at 18:30pm who advised that sanitiser must be used, she advised she could not use it and that she had her own. The young man kept it up and threatened to get a manager, on this she advised to get a manager as we had a medical reason and sufficent product otherwise. The McDonalds staff member came back and stood up given smart comments how she could be nicer to him. What did this worker not understand about the girl being unable to use this product? Why was there no questions asked as to a possible reason why the customer had to decline? Which part of I cant use it did he not get?

There was no reason to be nice or sweet talk this employee who had no common sense or customer service skills.

The manager didnt make an appearance. I then decided just to get take away as Its bad enough staff have no understanding of health and welling and chemicals, and being embrassed in a store.

Chemicals that are applied to your skin that are unsuitable will cause irritation, bleeding and possible scars McDonalds staff need to learn some common COSH notes for the safety of their customers.

This is unacceptable we at NO stage put other customers or staff at risk of infection, she sanitised with our own product and I used McDonalds sanitizer and we...

Today's service was 0 stars! I come in every other day and always have a good experience but today I got served by Marco and have to say he shouldn't be behind the counter as he is very rude and unpleasant! He didn't let me finish talking as I was placing my order and as a consequence got it wrong, I paid more than usual and then realised what happened. When i addressed Marco about the mistake he got upset and was trying to cheat by saying that I paid less money than I should and told me to leave it like that, I insisted so that he reviewed all again and got bad attitude again! Eventually he corrected me by saying I ordered wrong but he wasn't going to argue and he kept repeating that he was going to give me my money back! As I was trying to call some reason into him he never let me talk by raising his voice repeating the same thing and walking...