I boght a voucher to my partner for 4 people months ago. 1st time we booked in, unfortunately we had to cancel due to my serious health issue. I have to say, it was the cancellation on the day and they were brilliant. After I explained the specifics, they were so understanding and supportive (very needed on that day. So much thank you!).

This time we booked, my partner got sick.

We were booked in for Sat @6, I wanted to cancel Friday 1st thing in the morning (emailed @8am).

They told me they can't cancel it due to 48h policy. I understand 24h, but 48h is a bit much. You can't know 3 days before if you will be sick or anything else. But they were so good to me the first time, I didn't want to be anything but nice this time.

Ok, we decided that 3 of us will at least use the voucher (paid for 4 back when it was both).

So we came with NO BIRTHDAY BOY who got the voucher as a present due to 48 hours policy and we were late for a few hours to cancel within 48 hours,

Than they asked me to pay extra 20 euros for the 4th person. I sad it is 3 of us, not 4 and the voucher is for 80 euros (3x€25=€75).

They said the prices change since I bought the voucher, for 4 it is 100 euros (I knew that when i was booking for that day, no surprise there) and even though there are 3 of us, i still had to pay for the 4th one!?

We came to use the voucher without person celebrating because of 48h policy and they had to charge us for the missing person like we booked some extra space for him, Not the same room.

The stuff is polite, the game was interesting, I would recommended it, we had great time,

But very disappointing was missing the crucial card on the crucial spot and almost non existing lightning in the very important spot where lightning was everything to figure the clues out (don't want to spoil it for reader who are going there in future).

We had to use our phones as flashlights to be able to solve it.

I would come again. But I felt like I was robbed for 20 euros and they need to examine the rooms and fix where needed for the game. Right now it doesn't look professional enough (in our room!).

But still great fun for friends, celebrations, team building...