Eddie Rocket's — Restaurant in The Municipal District of Carlow

This would be our 12-15 time eating in the Carlow Rockets. There was 8 of us and our order was taken by a very nice chap who got the order bang on. When the food was dropped down we were short two forks for our bacon and cheese fries.. I asked female waitress for two more …we waited for 10min after getting our food .. still no forks Went up to the counter to the same girl who was initially asked, and asked her again for two forks to be told they were out of cutlery and that they were waiting on the dish washer to finish ….( Note the restaurant was half full …. and no forks)

5 mins later after our two teenagers tried to eat the food with their fingers the same girl came down and slammed two forks on the table and said “there you go I can’t make the dish washer machine wash them any quicker” and walked away .. Shocked at what was said to me I got up … went back over to her at the counter and said “ excuse me, you can have them back(handing her back the forks) and next time, don’t be so rude” I then returned to our table and continued with our food. Within 3 minutes a female manager approached our table … not to apologise or ask what happened .. but to tell me that I made a child cry and I should ashamed of myself…. (Staff member was 18-20 Y)

The manager went on to try and make our party feel bad by saying I was aggressive and should be ashamed. She continue to explain that she would not allow anyone upset her staff and she would back them.

We tried to explain to her what had happened but continued to embarrass herself as a so called manager by telling me I should be ashamed of myself again and again. I asked if she was finished .. and to leave us eat our food ..

The manager returned again for a second time 5 min later to continue where she left off and still continued to try and defend the actions of her staff member …

I told her that if she felt her staffs actions were correct then her management skills needed to be looked at. Maybe next time the staff member should hand wash a few forks instead of making customers wait ….

Eddie Rockets clearly need to look at what way they train their managers .. while sticking up for your staff is admiral … you need to find out both sides of the story before telling a customer they should be ashamed of themselves … crazy outcome to an over priced take away.

Won’t be rushing back … €150 spent on burgers, abuse and no forks … thanks for the memorable experience...

I wish I could rate the food, but due to my experience I can’t. Me, my boyfriend and my friend went in, a waiter gave us the menu and since me and my friend never went there, we asked a woman either dark hair and a red shirt who was working there to explain the menu for us. After that, her and a waiter came by to take our orders and since my friend is muslim, I asked if there was pork in the beef. She said “no, but our beef is not halal”. My friend, who’s a fellow believer of her religion, wanted to order the meal anyway due to the absence of pork in the meat, but the woman did not allow her, justifying herself by saying that her cookers are muslim and that they only eat chicken. She didn’t even consult them, so how can a non-muslim woman be so sure of something she’s not part of? This is not the first time that my friend went to a fast food restaurant, so she definitely knows what she’s doing. The woman did not want her to allow her to order the meal she wanted and she ended up kicking us out and accusing my friend to be a nonbeliever, after removing the menu from our hands and accusing my friend of being rude, ignorant and mean.

Me and my friend are from Italy and we just wanted to have a nice time before leaving. We’ve traveled around the world and this has never happened to us. I don’t wish this upon anyone, because I believe that a restaurant must be polite, professional and show respect to...

When I bought up the bill from my table I just automatically paid .. I happend to check the receipt and realised I had been given a different tables bill.. I went back to the till when the young man asked me what was my table number. I said I didn't know . But I had given him the bill which had been left on my table it be around 27 euro. He call over a lady I think called Michelle. Firstly not one apology was made. I asked could I please get it put back on my card . It being Xmas abd all I would rather have the money so I can keep records ect. She then proceeds to say to me that the young guy is new and please have some patience or something on that line. I never said a bad thing to the young guy . We all make mistakes.. but I think I must have put her out asking for it to be put back on my card . She must have told me 3 or 4 times it takes up to 7 to 9 working days for it to go back into my account. Which is fine by me.. maybe she had a long day or something but I never raised my voice or anything to that young man. Just keep an eye on your bills.. I will be back as I had my nephew with me and he loves it there but your mature staff should lead by example.. no apology but accused for something...