I ordered a pistachio cream croissant, expecting it to be filled with pistachio cream—because otherwise, it wouldn’t be a pistachio cream croissant. We even asked about it before ordering. However, when it arrived, the cream was only on top, and the inside was completely empty.
When I politely pointed this out to the waiter, he didn’t care at all. Instead of addressing the issue, he just said, "It's not my problem," and walked away.
This was one of the most disrespectful customer service experiences we've ever had. A coffee place isn’t just about the drinks and pastries—it’s also about how they treat their guests. If they can’t even acknowledge a simple concern, I can’t imagine how they handle bigger issues.
Definitely would...
Read moreI went there to buy lots of pastrys to bring as travel gifts to germany. It was quiet obvious that I was a tourist, cause of the buying of lots of souvenirs and not being able to speak proper italian. They told me the first time I gave them my cash card that the transaction dindt work, so I gave oit to them a second time. I just realised one day later that they CASHED TWO PAYMENTS. My friend who is italian called and they dindt even let him explain them calmly the situation. BE CAREFUL with them, because it seemed that they cashed me twice on purpose! If you are as the owner reading this rewiev, Im happy to take it down if you are willing to pay me the second amound back, wich isnt a difficult...
Read moreFood and coffee was good but service was horrible. It was our first day and we don’t speak Italian. We went in and we ordered at the bar as all the staff seemed to be behind the bar. They we proceeded to have a seat so my mum can drink her espresso. We had just turned around from the bar when this guy just started shouting at us that the price was different and we have to stand next to the busy bar and can’t sit on the table when there was like 10 empty once. Fair enough different price but we would have been happy to pay if we were told like normal people. Also shouting at people...
Read more